All Systems Operational
Incapsula support - ticketing and phone systems   ? Operational
Incapsula server API   Operational
Incapsula Management Console   ? Operational
North America Operational
Atlanta, GA   Operational
Dallas, TX   Operational
Ashburn, VA   Operational
Los Angeles, CA   Operational
Miami, FL   Operational
Newark, NJ   Operational
Chicago, IL   Operational
Seattle, WA   Operational
San Jose, CA   Operational
Toronto, Canada   Operational
Vancouver, Canada   Operational
Mexico City, Mexico   Operational
EMEA ? Operational
Amsterdam, The Netherlands   Operational
Paris, France   Operational
Frankfurt, Germany   Operational
London, United Kingdom   Operational
Tel-Aviv, Israel   Operational
Stockholm, Sweden   Operational
Zurich, Switzerland   Operational
Madrid, Spain   Operational
Warsaw, Poland   Operational
Milan, Italy   Operational
Moscow, Russia   Operational
Dubai, United Arab Emirates   Operational
Johannesburg, South Africa   Operational
Vienna, Austria   Operational
Copenhagen, Denmark   Operational
Istanbul, Turkey   Operational
APAC Operational
Hong Kong   Operational
Singapore   Operational
Tokyo, Japan   Operational
Osaka, Japan   Operational
Taipei, Taiwan   Operational
Mumbai, India   Operational
New Delhi, India   Operational
Melbourne, Australia   Operational
Sydney, Australia   Operational
Auckland, New Zealand   Operational
Seoul, South Korea   Operational
Bangkok, Thailand   Operational
Kuala Lumpur, Malaysia   Operational
Jakarta, Indonesia   Operational
South America Operational
São Paulo, Brazil   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on the Frankfurt data center will be performed on Sunday, February 24th, 2019 at 08:00 UTC. We expect to complete the maintenance by Sunday, February 24th, 2019 at 12:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Feb 11, 14:53 UTC
Maintenance on the Singapore data center will be performed on Sunday, March 3rd, 2019 at 11:00 UTC. We expect to complete the maintenance by Sunday, March 3rd, 2019 at 17:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Feb 14, 08:51 UTC
Maintenance on the Ashburn data center will be performed on Sunday, March 24th, 2019 at 08:00 UTC. We expect to complete the maintenance by Sunday, March 24th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Feb 13, 14:43 UTC
Past Incidents
Feb 15, 2019
Completed - Maintenance on the Los Angeles data center has been completed.
Feb 15, 15:08 UTC
Update - Maintenance on the Los Angeles data center has been extended to 16:00 UTC.
Feb 15, 14:33 UTC
Update - Maintenance on the Los Angeles data center has been extended to 15:00 UTC.
Feb 15, 13:28 UTC
Update - Maintenance on the Los Angeles data center has been extended to 14:00 UTC.
Feb 15, 12:38 UTC
Update - Maintenance on the Los Angeles data center has been extended to 13:00 UTC.
Feb 15, 11:35 UTC
In progress - Maintenance on the Los Angeles data center has started. Network traffic has been diverted to an alternate regional data center.
Feb 15, 08:00 UTC
Update - Maintenance on the Los Angeles data center will be performed on Friday, February 15th, 2019 at 08:00 UTC. We expect to complete the maintenance by Friday, February 15th, 2019 at 12:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Feb 13, 12:51 UTC
Scheduled - Maintenance on the Los Angeles data center will be performed on Thursday, February 14th, 2019 at 12:00 UTC. We expect to complete the maintenance by Thursday, February 14th, 2019 at 16:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Feb 13, 11:23 UTC
Feb 14, 2019
Completed - Maintenance on the San Jose data center has been completed.
Feb 14, 13:45 UTC
Update - Maintenance on the San Jose data center has been extended to 14:00 UTC.
Feb 14, 10:24 UTC
In progress - Maintenance on the San Jose data center has started. Network traffic has been diverted to an alternate regional data center.
Feb 14, 05:00 UTC
Update - Maintenance on the San Jose data center will be performed on Thursday, February 14th, 2019 at 05:00 UTC. We expect to complete the maintenance by Thursday, February 14th, 2019 at 11:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Feb 1, 12:04 UTC
Scheduled - Maintenance on the San Jose data center will be performed on Thursday, February 14rd, 2019 at 05:00 UTC. We expect to complete the maintenance by Thursday, February 14rd, 2019 at 11:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Feb 1, 12:00 UTC
Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019
Completed - Maintenance on the Amsterdam data center has been completed.
Feb 11, 01:16 UTC
In progress - Maintenance on the Amsterdam data center has started. Network traffic has been diverted to an alternate regional data center
Feb 10, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 15:49 UTC
Scheduled - Maintenance on the Amsterdam data center will be performed on Sunday, February 10th, 2019 at 18:00 UTC. We expect to complete the maintenance by Monday, February 11th, 2019 at 02:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Jan 31, 11:02 UTC
Feb 9, 2019
Completed - Incapsula's upstream provider has postponed the maintenance on the New Delhi data center.
A new maintenance window will be scheduled.
Feb 9, 16:47 UTC
Scheduled - Incapsula's upstream provider will be conducting maintenance on Incapsula's data center in New Delhi on Sunday, February 10th, 2018 at 20:30 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service. Maintenance is expected to be completed by Monday, February 11th, 2018 at 01:30 UTC.
Jan 9, 09:39 UTC
Completed - Incapsula's upstream provider has postponed the maintenance on the New Delhi data center.
The new maintenance window will be scheduled.
Feb 9, 16:00 UTC
Scheduled - Incapsula's upstream provider will be conducting maintenance on Incapsula's data center in New Delhi on Saturday, February 9th, 2018 at 20:30 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service. Maintenance is expected to be completed by Sunday, February 10th, 2018 at 01:30 UTC
Jan 9, 09:34 UTC
Feb 8, 2019

No incidents reported.

Feb 7, 2019
Completed - Maintenance on the Singapore data center has been completed.
Feb 7, 18:57 UTC
In progress - Maintenance on the Singapore data center has started. Network traffic has been diverted to an alternate regional data center
Feb 7, 11:00 UTC
Scheduled - Maintenance on the Singapore data center will be performed on Thursday, February 7th, 2019 at 11:00 UTC. We expect to complete the maintenance by Thursday, February 7th, 2019 at 21:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Feb 4, 15:59 UTC
Feb 6, 2019

No incidents reported.

Feb 5, 2019
Resolved - Functionality issue with the Incapsula Management Console has been resolved.
Feb 5, 15:19 UTC
Identified - We have identified a functionality issue with the Incapsula Management Console. The Incapsula engineering team is working on a solution.
Feb 5, 13:16 UTC
Resolved - Our ISP confirmed that connectivity issues were resolved and further updates will be provided on their RFO.

We can confirm that service level is stable and normal throughout our network.
Feb 5, 13:58 UTC
Update - Our ISP had confirmed that they had identified a wide network service impact and they are currently investigating the root cause for it. We will provide updates accordingly.
Feb 5, 12:54 UTC
Update - Correction - The time frame for the connectivity issues is between 11:00 - 11:19 and 11:29 until 11:47 UTC.
Feb 5, 12:43 UTC
Investigating - We have experienced intermittent connectivity issues between 11:09 - 11:19 and 11:29 until 11:47 UTC.
We are currently suspecting and investigating this with one our ISP's. We will provide additional updates as soon as possible.
Feb 5, 12:05 UTC
Feb 4, 2019
Resolved - The connectivity issue has been resolved. Service level in the Tokyo data center is normal.
Feb 4, 21:40 UTC
Monitoring - The service level has been restored and functionality is being monitored.
Feb 4, 21:26 UTC
Update - Our Network engineers are still working on a solution to connectivity issues in Tokyo data center.
Feb 4, 17:04 UTC
Update - We have identified intermittent connectivity issues in the Tokyo data center. Our Network Engineers are working on the solution. Network traffic has been diverted to an alternate regional data center.
Feb 4, 14:16 UTC
Identified - We have identified connectivity issues in our Tokyo data center. traffic is being re-routed to an alternate data-center.
Feb 4, 12:58 UTC
Feb 3, 2019
Completed - Maintenance on the Los Angeles data center has been completed.
Feb 3, 17:38 UTC
In progress - Maintenance on the Los Angeles data center has started. Network traffic has been diverted to an alternate regional data center.
Feb 3, 07:59 UTC
Scheduled - Maintenance on the Los Angeles data center will be performed on Sunday, February 3rd, 2019 at 08:00 UTC. We expect to complete the maintenance by Sunday, February 3rd, 2019 at 18:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Jan 17, 20:17 UTC
Feb 2, 2019

No incidents reported.

Feb 1, 2019

No incidents reported.