All Systems Operational

About This Site

Incapsula (www.incapsula.com) provides complete application delivery solutions: DDoS protection, global CDN, website security and load balancing. On this page, you will find Incapsula system status—including Incapsula Management Console, API and all Incapsula data centers.

Incapsula subscribers may receive status notification updates via email and SMS by contacting the Incapsula support team. To subscribe to notifications send an email request to support@incapsula.com. Receive SMS notifications by adding your phone number with country to your subscription request. You will receive a confirmation via email from our support team that will also include instructions on how to customize your notifications. For more information, please visit the Incapsula Blog.

Please contact Incapsula Global Support for any inquiries you have regarding the information on this page.

Incapsula Management Console and API Operational
Incapsula Management Console ? Operational
Incapsula server API Operational
North America Operational
Atlanta, GA ? Operational
Dallas, TX ? Operational
Ashburn, VA ? Operational
Los Angeles, CA ? Operational
Miami, FL ? Operational
New Jersey, NJ ? Operational
Chicago, IL ? Operational
Seattle, WA ? Operational
San Jose, CA ? Operational
Toronto, Canada ? Operational
Europe Operational
Amsterdam, The Netherlands ? Operational
Paris, France ? Operational
Frankfurt, Germany ? Operational
London, United Kingdom ? Operational
Tel-Aviv, Israel ? Operational
Stockholm, Sweden ? Operational
Zurich, Switzerland ? Operational
Madrid, Spain ? Operational
Warsaw, Poland ? Operational
Milan, Italy Operational
APAC Operational
Auckland, New Zealand ? Operational
Hong Kong ? Operational
Singapore ? Operational
Sydney, Australia ? Operational
Tokyo, Japan ? Operational
Melbourne, Australia Operational
South America Operational
São Paulo, Brazil ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Maintenance on the London data center will be performed on Friday, September 02, 2016 at 22:00 PM UTC. We expect to complete the maintenance by Saturday, September 03, 2016 at 22:00:00 PM UTC.
Posted on Aug 9, 15:24 UTC
Past Incidents
Aug 29, 2016
Resolved - The service provider has reported that the issue has been resolved and that service levels are normal.
Aug 29, 14:27 UTC
Identified - An upstream service provider of ours is experiencing network issues with traffic originating from Mainland China. Some customers may be experiencing latency or packet loss. Service levels in all other geographies are unaffected.
Aug 26, 19:12 UTC
Resolved - Service level in the Dallas  data center is normal.
Aug 29, 01:03 UTC
Monitoring - Service level in the Dallas data center is returning to normal.
Aug 29, 00:38 UTC
Investigating - We are investigating possible increased latency in the Dallas data center.
Aug 29, 00:04 UTC
Aug 28, 2016

No incidents reported.

Aug 27, 2016

No incidents reported.

Aug 26, 2016
Resolved - The Incapsula support ticketing system is fully functional.
Aug 26, 18:45 UTC
Identified - We have identified a functionality issue with the Incapsula support ticketing system (Incapsula.zendesk.com). Submitting support requests may be unavailable.
Zendesk are reporting issues at https://status.zendesk.com/
Enterprise customers please call Incapsula support at +1 866 250 7659 (24/7) for any urgent requests.
Aug 26, 16:41 UTC
Aug 25, 2016

No incidents reported.

Aug 24, 2016
Resolved - Incapsula Management Console is fully operational.
Aug 24, 20:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 24, 20:05 UTC
Investigating - We are investigating a possible functionality issue with the Incapsula Management Console.
Aug 24, 18:49 UTC
Completed - Maintenance on the Singapore data center was completed. Network traffic has been restored.
Aug 24, 08:58 UTC
Update - Maintenance on the Singapore data center has been extended to 09:00 AM UTC
Aug 24, 05:57 UTC
Update - Maintenance on the Singapore data center has been extended to 06:00 AM UTC.
Aug 24, 02:39 UTC
Update - Maintenance on the Singapore data center has been extended to 06:00 AM UTC.
Aug 24, 02:38 UTC
In progress - Maintenance on the  Singapore  data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Singapore  data center will be available by Wednesday August 24th at 03:00 AM UTC.
Aug 23, 15:04 UTC
Scheduled - Maintenance on the Singapore data center will be performed on Tuesday, August 23, 2016 at 15:00 PM UTC. We expect to complete the maintenance by Thursday, August 24, 2016 at 03:00 UTC.
Aug 9, 15:22 UTC
Aug 23, 2016
Resolved - Service level in the Hong Kong data center is normal.
Aug 23, 12:05 UTC
Investigating - We are investigating possible increased latency in the Hong Kong data center.
Aug 23, 08:59 UTC
Aug 22, 2016
Resolved - Service level in the Hong Kong data center is normal.
Aug 22, 18:10 UTC
Investigating - We are investigating possible increased latency in the Hong Kong data center.
Aug 22, 17:19 UTC
Aug 21, 2016

No incidents reported.

Aug 20, 2016
Completed - Maintenance on the Hong Kong data center was completed. Network traffic has been restored.
Aug 20, 18:35 UTC
In progress - Maintenance on the  Hong Kong data center has started. Network traffic has been diverted to an alternate regional data center.
Aug 19, 15:02 UTC
Scheduled - Maintenance on the Hong Kong data center will be performed on Friday, August 19, 2016 at 15:00 PM UTC. We expect to complete the maintenance by Saturday, August 20, 2016 at 18:30:00 PM UTC.
Aug 9, 18:30 UTC
Aug 18, 2016

No incidents reported.

Aug 17, 2016
Resolved - Service level in the Atlanta and Miami data centers is normal.
Aug 17, 23:28 UTC
Monitoring - Service level in the Atlanta and Miami data centers is returning to normal.
Aug 17, 22:45 UTC
Identified - We have identified Increased latency in the Atlanta and Miami data centers.
Aug 17, 22:27 UTC
Investigating - We are investigating possible increased latency in the Atlanta and Miami data centers.
Aug 17, 22:24 UTC
Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.