Update - Maintenance on the Amsterdam data center has started.
Jun 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 11:00 UTC
Scheduled - Maintenance on the Amsterdam data center will be performed on Sunday, June 24th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 24th, 2018 at 17:00 UTC.
The maintenance might cause GRE tunnels flapping to infrastructure protection customers.
No impact is expected on other Incapsula services.
Incapsula support - ticketing and phone systems   ? Operational
Incapsula server API   Operational
Incapsula Management Console   ? Operational
North America Operational
Atlanta, GA   Operational
Dallas, TX   Operational
Ashburn, VA   Operational
Los Angeles, CA   Operational
Miami, FL   Operational
Newark, NJ   Operational
Chicago, IL   Operational
Seattle, WA   Operational
San Jose, CA   Operational
Toronto, Canada   Operational
Vancouver, Canada   Operational
Mexico City, Mexico   Operational
EMEA ? Under Maintenance
Amsterdam, The Netherlands   Under Maintenance
Paris, France   Operational
Frankfurt, Germany   Operational
London, United Kingdom   Operational
Tel-Aviv, Israel   Operational
Stockholm, Sweden   Operational
Zurich, Switzerland   Operational
Madrid, Spain   Operational
Warsaw, Poland   Operational
Milan, Italy   Operational
Moscow, Russia   Operational
Dubai, United Arab Emirates   Operational
Johannesburg, South Africa   Operational
APAC Operational
Hong Kong   Operational
Singapore   Operational
Tokyo, Japan   Operational
Osaka, Japan   Operational
Taipei, Taiwan   Operational
Mumbai, India   Operational
New Delhi, India   Operational
Melbourne, Australia   Operational
Sydney, Australia   Operational
Auckland, New Zealand   Operational
Seoul, South Korea   Operational
Bangkok, Thailand   Operational
South America Operational
São Paulo, Brazil   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Maintenance on the Toronto data center has been rescheduled to Monday, June 25th, 2018 at 11:00 UTC. We expect to complete the maintenance by Monday, June 25th, 2018 at 22:00 UTC.
May 31, 21:33 UTC
Update - Maintenance on the Toronto data center has been extended to 11:00-22:00 UTC.
May 27, 08:30 UTC
Update - Maintenance on the Toronto data center will be performed on Monday, June 18th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, June 18th, 2018 at 22:00 UTC
May 21, 15:35 UTC
Scheduled - Maintenance on the Toronto data center will be performed on Monday, June 11th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 22:00 UTC
May 4, 16:30 UTC
Maintenance on the Moscow data center will be performed on Tuesday, June 26th, 2018 at 01:00 UTC. We expect to complete the maintenance by Tuesday, June 26th, 2018 at 03:00 UTC.
Posted on Jun 22, 19:11 UTC
Update - Maintenance on the Auckland data center will be performed on Sunday, July 1st, 2018 at 06:30 UTC. We expect to complete the maintenance by Sunday, July 1st, 2018 at 08:30
Jun 3, 11:53 UTC
Scheduled - Maintenance on the New York data center will be performed on Sunday, July 1st, 2018 at 06:30 UTC. We expect to complete the maintenance by Sunday, July 1st, 2018 at 08:30
Jun 3, 11:39 UTC
Maintenance on the New Delhi data center will be performed on Sunday, July 8th, 2018 at 6:30 UTC. We expect to complete the maintenance by Sunday, July 8th, 2018 at 14:30 UTC
Posted on Jun 4, 05:46 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Friday, July 13th, 2018 at 14:00 UTC. We expect to complete the maintenance by Sunday, July 15th, 2018 at 14:00 UTC.
Jun 13, 13:59 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Friday, June 15th, 2018 at 14:00 UTC. We expect to complete the maintenance by Sunday, June 17th, 2018 at 14:00 UTC.
May 27, 17:28 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Thursday, June 14th, 2018 at 14:00 UTC. We expect to complete the maintenance by Saturday, June 16th, 2018 at 14:00 UTC.
May 10, 16:28 UTC
Scheduled - Maintenance on Dallas data center will be performed on Monday, May 14th, 2018 at 14:00 UTC. We expect to complete the maintenance by Wednesday, May 16th, 2018 at 14:00 UTC.
Apr 12, 22:18 UTC
Maintenance on the Frankfurt data center will be performed on Monday, July 23rd, 2018 at 07:00 UTC. We expect to complete the maintenance by Monday, July 23rd, 2018 at 11:00 UTC.
Posted on Jun 24, 09:13 UTC
Maintenance on the Osaka data center will be performed on Tuesday, July 24th, 2018 at 06:00 UTC. We expect to complete the maintenance by Monday, Tuesday 24th, 2018 at 10:00 UTC.
Posted on Jun 24, 09:16 UTC
Maintenance on the Chicago data center will be performed on Thursday, July 26th, 2018 at 11:00 UTC. We expect to complete the maintenance by Thursday, July 26th, 2018 at 22:00 UTC.
Posted on Jun 21, 15:22 UTC
Maintenance on the San Jose data center will be performed on Friday July 27th, 2018 at 11:00 UTC. We expect to complete the maintenance by Friday, July 27th, 2018 at 22:00 UTC.
Posted on Jun 21, 15:35 UTC
Past Incidents
Jun 23, 2018

No incidents reported.

Jun 22, 2018
Completed - Maintenance on the Miami data center has been completed.
Jun 22, 17:50 UTC
Update - Maintenance on the Miami data center has been extended to 18:00 UTC.
Jun 22, 16:27 UTC
In progress - Maintenance on the Miami data center has started. Network traffic has been diverted to an alternate regional data center.
Jun 22, 13:00 UTC
Update - Maintenance on the Miami data center will be performed on Friday, June 22, 2018 at 13:00 UTC. We expect to complete the maintenance by Friday, June 22th, 2018 at 17:00 UTC
May 31, 14:45 UTC
Update - Maintenance on the Miami data center will be performed on Wednesday, June 20, 2018 at 13:00 UTC. We expect to complete the maintenance by Wednesday, June 20th, 2018 at 17:00 UTC
May 21, 15:44 UTC
Update - Maintenance on the Miami data center will be performed on Sunday, June 20th, 2018 at 13:00 UTC. We expect to complete the maintenance by Sunday, June 20th, 2018 at 17:00 UTC
May 21, 15:31 UTC
Scheduled - Maintenance on the Miami data center will be performed on Wednesday, June 13th, 2018 at 13:00 UTC. We expect to complete the maintenance by Wednesday, June 13th, 2018 at 17:00 UTC
May 4, 16:58 UTC
Jun 21, 2018
Completed - Maintenance on the San Jose data center has been cancelled.
Jun 21, 05:16 UTC
Update - Maintenance on the San Jose data center has been extended to 11:00-22:00 UTC.
May 27, 08:28 UTC
Update - Maintenance on the San Jose data center will be performed on Thursday, June 21th, 2018 at 18:00 UTC. We expect to complete the maintenance by Thursday, June 21th, 2018 at 22:00 UTC
May 21, 15:32 UTC
Scheduled - Maintenance on the San Jose data center will be performed on Thursday, June 14th, 2018 at 18:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 22:00 UTC
May 4, 17:04 UTC
Jun 20, 2018
Completed - Maintenance on the Amsterdam data center has been completed.
Jun 20, 19:30 UTC
Update - Maintenance on the Amsterdam data center has been extended to 19:30 UTC.
Jun 20, 17:38 UTC
Update - Maintenance on the Amsterdam data center has been extended to 18:30 UTC.
Jun 20, 17:10 UTC
Update - Maintenance on the Amsterdam data center has been extended to 17:30 UTC.
Jun 20, 16:44 UTC
Update - Maintenance on the Amsterdam data center has been extended to 17:00 UTC.
Jun 20, 15:25 UTC
Update - Maintenance on the Amsterdam data center has been extended to 16:00 UTC.
Jun 20, 14:22 UTC
In progress - Maintenance on the Amsterdam data center has been extended to 15:00 UTC.
Jun 20, 10:35 UTC
Update - Maintenance on the Amsterdam data center has started. Network traffic has been diverted to an alternate regional data center.
Jun 20, 06:00 UTC
Update - Maintenance on the Amsterdam data center will be performed on Wednesday, June 20th, 2018 at 06:00 UTC. We expect to complete the maintenance by Wednesday, June 20th, 2018 at 12:00 UTC
Jun 13, 11:02 UTC
Update - Maintenance on the Amsterdam data center will be performed on Wednesday, June 20th, 2018 at 08:00 UTC. We expect to complete the maintenance by Wednesday, June 20th, 2018 at 13:00 UTC
May 23, 15:50 UTC
Scheduled - Maintenance on the Amsterdam data center will be performed on Tuesday, June 12th, 2018 at 08:00 UTC. We expect to complete the maintenance by Tuesday, June 12th, 2018 at 12:00 UTC
May 4, 16:43 UTC
Completed - Maintenance on the Chicago data center has been cancelled.
Jun 20, 13:18 UTC
Update - Maintenance on the Chicago data center has been cancelled.
Jun 20, 11:01 UTC
Update - Maintenance on the Chicago data center has been extended to 11:00-22:00 UTC.
May 27, 08:30 UTC
Update - Maintenance on the Chicago data center will be performed on Wednesday, June 20th, 2018 at 18:00 UTC. We expect to complete the maintenance by Wednesday, June 20th, 2018 at 22:00 UTC
May 21, 15:34 UTC
Scheduled - Maintenance on the Chicago data center will be performed on Wednesday, June 13th, 2018 at 18:00 UTC. We expect to complete the maintenance by Wednesday, June 13th, 2018 at 22:00 UTC
May 4, 17:01 UTC
Jun 19, 2018
Completed - Maintenance on the Vancouver data center was completed. Network traffic has been restored.
Jun 19, 19:56 UTC
In progress - Maintenance on the Vancouver data center has started. Network traffic has been diverted to an alternate regional data center.
Jun 19, 11:00 UTC
Update - Maintenance on the Vancouver data center has been extended to 11:00-22:00 UTC.
May 27, 08:31 UTC
Update - Maintenance on the Vancouver data center will be performed on Monday, June 19th, 2018 at 18:00 UTC. We expect to complete the maintenance by Tuesday, June 19th, 2018 at 22:00 UTC
May 21, 15:37 UTC
Scheduled - Maintenance on the Vancouver data center will be performed on Monday, June 11th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 22:00 UTC
May 4, 16:49 UTC
Completed - The maintenance on the Incapsula data center in Toronto has been cancelled.
Jun 19, 15:35 UTC
Scheduled - Maintenance on the Toronto data center will be performed on Sunday, June 24th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 24th, 2018 at 17:00 UTC.
The maintenance might cause GRE tunnels flapping to infrastructure protection customers.
No impact is expected on other Incapsula services.
Jun 14, 12:08 UTC
Completed - The maintenance on the Incapsula data center in Sydney has been cancelled.
Jun 19, 15:34 UTC
Scheduled - Maintenance on the Sydney data center will be performed on Sunday, June 24th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 24th, 2018 at 17:00 UTC.
The maintenance might cause GRE tunnels flapping to infrastructure protection customers.
No impact is expected on other Incapsula services.
Jun 14, 12:11 UTC
Resolved - Service level in the Ashburn data center is back to normal.
Jun 19, 09:35 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Ashburn data center. Traffic is being rerouted to alternative Data Center.
Jun 19, 09:11 UTC
Jun 18, 2018
Completed - Maintenance on the Mexico data center was completed. Network traffic has been restored.
Jun 18, 16:03 UTC
In progress - Maintenance on the Mexico data center has started. Network traffic has been diverted to an alternate regional data center
Jun 18, 08:00 UTC
Update - Maintenance on the Mexico data center has been extended to 08:00-17:00 UTC.
May 27, 08:28 UTC
Update - Maintenance on the Mexico data center will be performed on Monday, June 18th, 2018 at 13:00 UTC. We expect to complete the maintenance by Monday, June 18th, 2018 at 17:00 UTC
May 21, 15:39 UTC
Scheduled - Maintenance on the Mexico data center will be performed on Monday, June 11th, 2018 at 13:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 17:00 UTC
May 4, 16:23 UTC
Jun 17, 2018
Completed - Maintenance on the Paris data center was completed.
Jun 17, 15:00 UTC
In progress - Maintenance on the Paris data center has started.
Jun 17, 11:00 UTC
Scheduled - Maintenance on the Paris data center will be performed on Sunday, June 17th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 17th, 2018 at 17:00 UTC.
Jun 14, 14:36 UTC
Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Completed - Maintenance on the Paris data center was completed. Network traffic has been restored.
Jun 14, 14:32 UTC
In progress - Maintenance on the Paris data center has started. Network traffic has been diverted to an alternate regional data center.
Jun 14, 08:00 UTC
Update - Maintenance on the Paris data center has been extended to 08:00-16:00 UTC.
May 27, 08:27 UTC
Scheduled - Maintenance on the Paris data center will be performed on Thursday, June 14th, 2018 at 08:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 12:00 UTC
May 4, 17:02 UTC
Completed - Maintenance on the Paris data center was completed. Network traffic has been restored.
Jun 14, 14:29 UTC
Scheduled - Maintenance on the Paris data center will be performed on Sunday, June 17th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 17th, 2018 at 17:00 UTC.
Jun 13, 09:45 UTC
Jun 13, 2018
Resolved - The Incapsula support ticketing system is fully functional.
Jun 13, 20:18 UTC
Identified - We have identified a functionality issue with the Incapsula support ticketing system (Incapsula.zendesk.com). Submitting support requests may be unavailable.
Zendesk are reporting issues at https://status.zendesk.com/
Enterprise customers please call Incapsula support at +1 866 250 7659 (24/7) for any urgent requests.
Jun 13, 12:32 UTC
Jun 12, 2018
Completed - Maintenance on the Los Angeles data center was completed. Network traffic has been restored.
Jun 12, 17:25 UTC
In progress - Maintenance on the Los Angeles data center has started. Network traffic has been diverted to an alternate regional data center
Jun 11, 15:00 UTC
Update - Maintenance on the Los Angeles data center has started. Network traffic has been diverted to an alternate regional data center
Jun 11, 15:00 UTC
Update - Maintenance on the Los Angeles data center has been rescheduled to Monday, June 11th, 2018 at 15:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 15:00 UTC.
May 17, 18:01 UTC
Scheduled - Maintenance on the the Los Angeles data center will be performed on Monday, June 4th, 2018 at 15:00 UTC. We expect to complete the maintenance by Thursday, June 7th, 2018 at 15:00 UTC UTC.
May 1, 18:49 UTC
Jun 11, 2018
Completed - Maintenance on the London data center was completed. Network traffic has been restored.
Jun 11, 14:50 UTC
Update - Maintenance on the London data center has been extended to 15:00 UTC
Jun 11, 14:18 UTC
Update - Maintenance on the London data center has been extended to 14:30 UTC
Jun 11, 13:37 UTC
Update - Maintenance on the London data center has been extended to 14:00 UTC
Jun 11, 11:15 UTC
In progress - Maintenance on the London data center has started. Network traffic has been diverted to an alternate regional data center
Jun 11, 08:00 UTC
Scheduled - Maintenance on the London data center will be performed on Monday, June 11th, 2018 at 08:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 12:00 UTC
May 4, 16:21 UTC
Jun 10, 2018
Completed - Maintenance on the Bangkok data center was completed. Network traffic has been restored.
Jun 10, 23:43 UTC
In progress - Maintenance on the Bangkok data center has started. Network traffic has been diverted to an alternate regional data center
Jun 10, 20:00 UTC
Scheduled - Maintenance on the Bangkok data center will be performed on Sunday, June 10th, 2018 at 20:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 01:00 UTC.
Jun 5, 17:40 UTC
Completed - Maintenance on the Warsaw data center was completed.
Jun 10, 16:45 UTC
In progress - Maintenance on the Warsaw data center has started. Network traffic has been diverted to an alternate regional data center.
Jun 10, 11:00 UTC
Scheduled - Maintenance on the Warsaw data center will be performed on Sunday June 10th 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday June 10th 2018 at 17:00 UTC.
Jun 10, 07:00 UTC
Completed - Maintenance on the New York data center was completed. Network traffic has been restored.
Jun 10, 13:06 UTC
In progress - Correction: The maintenance scheduled for New York data center is ongoing. As previously stated, we expect to complete the maintenance by Sunday, June 10th, 2018 at 15:00 UTC
Jun 10, 11:00 UTC
Scheduled - Correction: The maintenance scheduled for New York data center is ongoing. As previously stated, we expect to complete the maintenance by Sunday, June 10th, 2018 at 15:00 UTC
Jun 10, 10:59 UTC
Completed - Maintenance on the New York data center was completed. Network traffic has been restored.
Jun 10, 10:51 UTC
In progress - Maintenance on the New York data center has started. Network traffic has been diverted to an alternate regional data center
Jun 10, 06:00 UTC
Update - Maintenance on the New York data center has been extended to 06:00-15:00 UTC.
May 27, 08:24 UTC
Update - Maintenance on the New York data center will be performed on Sunday, June 10th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 10th, 2018 at 15:00 UTC
May 4, 20:35 UTC
Scheduled - Maintenance on the New York data center will be performed on Thursday, June 14th, 2018 at 13:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 17:00 UTC
May 4, 17:03 UTC
Completed - Maintenance on the Zurich data center was completed. Network traffic has been restored.
Jun 10, 09:24 UTC
In progress - Maintenance on the Zurich data center has started. Network traffic has been diverted to an alternate regional data center.
Jun 10, 06:00 UTC
Update - Maintenance on the Zurich data center will be performed on Sunday, June 10th, 2018 at 06:00 UTC. We expect to complete the maintenance by Sunday, June 10th, 2018 at 16:00 UTC.
May 31, 06:46 UTC
Update - Maintenance on the Zurich data center has been extended to 08:00-16:00 UTC.
May 27, 08:26 UTC
Scheduled - Maintenance on the Zurich data center will be performed on Wednesday, June 13th, 2018 at 08:00 UTC. We expect to complete the maintenance by Wednesday, June 13th, 2018 at 12:00 UTC
May 4, 16:52 UTC
Completed - The maintenance on the Incapsula data center in Warsaw has been cancelled and will be rescheduled to another day.
Jun 10, 04:31 UTC
Scheduled - Maintenance on the Warsaw data center will be performed on Sunday, June 10th, 2018 at 05:00 UTC. We expect to complete the maintenance by Sunday, June 10th, 2018 at 19:00 UTC.
Jun 7, 09:22 UTC