Update - Maintenance on the Seattle data center has been extended to Monday, May 28th at 00:00 UTC.
May 27, 18:55 UTC
Update - Maintenance on the Seattle data center has been extended to 19:00 UTC .
May 27, 16:38 UTC
Update - Maintenance on the Seattle data center has been extended to 17:00 UTC
May 27, 14:53 UTC
Update - Maintenance on the Seattle data center has been extended to 15:00 UTC.
May 27, 11:20 UTC
In progress - Maintenance on the Seattle data center has started. Network traffic has been diverted to an alternate regional data center.
May 27, 08:00 UTC
Scheduled - Maintenance on the Seattle data center will be performed on Sunday, May 27th, 2018 at 08:00 UTC. We expect to complete the maintenance by Sunday, May 27th, 2018 at 12:00 UTC.
In progress - As of today may 27th, 2018, Incapsula will set TLS 1.2 as the minimum supported version, by default, for connectivity between clients (visitors) and the Incapsula service. Enforcement will be gradually rolled out to customers during the week.

PCI-DSS compliance requires disabling the use of TLS 1.0 as of July 1, 2018. To comply with this requirement, and due to the known vulnerabilities in TLS 1.1, Incapsula has defined TLS 1.2 as the default minimum supported version. This also applies to the Incapsula Management Console and the Incapsula API.

For our Enterprise and Business plan customers who require the continued support of TLS 1.0 or TLS 1.1 while they prepare their customers, applications, or tools to support TLS 1.2 only, an option to maintain current functionality has been added to the UI and API.

For more information, see:
Incapsula documentation & Incapsula blog.
May 27, 14:00 UTC
Update - The date of setting TLS 1.2 as the default minimum TLS version for the connectivity between the client side and Incapsula is postponed to May 27th, 2018.

This extension allows us to address as many customer use cases as possible in a safe and monitored way, while still providing a 30-day buffer in advance of the PCI deadline to address any unique requests.

For more information:

Blog: https://www.incapsula.com/blog/how-tls-1-2-improves-your-website-security.html

Help: https://docs.incapsula.com/Content/read-more/ssl-certificate.htm#TLS
Scheduled - On April 29, 2018, Incapsula will set TLS 1.2 as the default minimum TLS version for the connectivity between the client side and Incapsula.
For more information:
Link to blog - https://www.incapsula.com/blog/how-tls-1-2-improves-your-website-security.html
Link to help doc - https://docs.incapsula.com/Content/read-more/ssl-certificate.htm#TLS
Incapsula support - ticketing and phone systems   ? Operational
Incapsula server API   Operational
Incapsula Management Console   ? Operational
North America Operational
Atlanta, GA   Operational
Dallas, TX   Operational
Ashburn, VA   Operational
Los Angeles, CA   Operational
Miami, FL   Operational
Newark, NJ   Operational
Chicago, IL   Operational
Seattle, WA   Operational
San Jose, CA   Operational
Toronto, Canada   Operational
Vancouver, Canada   Operational
Mexico City, Mexico   Operational
EMEA ? Operational
Amsterdam, The Netherlands   Operational
Paris, France   Operational
Frankfurt, Germany   Operational
London, United Kingdom   Operational
Tel-Aviv, Israel   Operational
Stockholm, Sweden   Operational
Zurich, Switzerland   Operational
Madrid, Spain   Operational
Warsaw, Poland   Operational
Milan, Italy   Operational
Moscow, Russia   Operational
Dubai, United Arab Emirates   Operational
Johannesburg, South Africa   Operational
APAC Operational
Hong Kong   Operational
Singapore   Operational
Tokyo, Japan   Operational
Osaka, Japan   Operational
Taipei, Taiwan   Operational
Mumbai, India   Operational
New Delhi, India   Operational
Melbourne, Australia   Operational
Sydney, Australia   Operational
Auckland, New Zealand   Operational
Seoul, South Korea   Operational
Bangkok, Thailand   Operational
South America Operational
São Paulo, Brazil   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Maintenance on the New York data center has been extended to 06:00-15:00 UTC.
May 27, 08:24 UTC
Update - Maintenance on the New York data center will be performed on Sunday, June 10th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 10th, 2018 at 15:00 UTC
May 4, 20:35 UTC
Scheduled - Maintenance on the New York data center will be performed on Thursday, June 14th, 2018 at 13:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 17:00 UTC
May 4, 17:03 UTC
Maintenance on the London data center will be performed on Monday, June 11th, 2018 at 08:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 12:00 UTC
Posted on May 4, 16:21 UTC
Update - Maintenance on the Los Angeles data center has been rescheduled to Monday, June 11th, 2018 at 15:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 15:00 UTC.
May 17, 18:01 UTC
Scheduled - Maintenance on the the Los Angeles data center will be performed on Monday, June 4th, 2018 at 15:00 UTC. We expect to complete the maintenance by Thursday, June 7th, 2018 at 15:00 UTC UTC.
May 1, 18:49 UTC
Update - Maintenance on the Zurich data center has been extended to 08:00-16:00 UTC.
May 27, 08:26 UTC
Scheduled - Maintenance on the Zurich data center will be performed on Wednesday, June 13th, 2018 at 08:00 UTC. We expect to complete the maintenance by Wednesday, June 13th, 2018 at 12:00 UTC
May 4, 16:52 UTC
Update - Maintenance on the Paris data center has been extended to 08:00-16:00 UTC.
May 27, 08:27 UTC
Scheduled - Maintenance on the Paris data center will be performed on Thursday, June 14th, 2018 at 08:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 12:00 UTC
May 4, 17:02 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Friday, June 15th, 2018 at 14:00 UTC. We expect to complete the maintenance by Sunday, June 17th, 2018 at 14:00 UTC.
May 27, 17:28 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Thursday, June 14th, 2018 at 14:00 UTC. We expect to complete the maintenance by Saturday, June 16th, 2018 at 14:00 UTC.
May 10, 16:28 UTC
Scheduled - Maintenance on Dallas data center will be performed on Monday, May 14th, 2018 at 14:00 UTC. We expect to complete the maintenance by Wednesday, May 16th, 2018 at 14:00 UTC.
Apr 12, 22:18 UTC
Update - Maintenance on the Mexico data center has been extended to 08:00-17:00 UTC.
May 27, 08:28 UTC
Update - Maintenance on the Mexico data center will be performed on Monday, June 18th, 2018 at 13:00 UTC. We expect to complete the maintenance by Monday, June 18th, 2018 at 17:00 UTC
May 21, 15:39 UTC
Scheduled - Maintenance on the Mexico data center will be performed on Monday, June 11th, 2018 at 13:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 17:00 UTC
May 4, 16:23 UTC
Update - Maintenance on the Toronto data center has been extended to 11:00-22:00 UTC.
May 27, 08:30 UTC
Update - Maintenance on the Toronto data center will be performed on Monday, June 18th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, June 18th, 2018 at 22:00 UTC
May 21, 15:35 UTC
Scheduled - Maintenance on the Toronto data center will be performed on Monday, June 11th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 22:00 UTC
May 4, 16:30 UTC
Update - Maintenance on the Vancouver data center has been extended to 11:00-22:00 UTC.
May 27, 08:31 UTC
Update - Maintenance on the Vancouver data center will be performed on Monday, June 19th, 2018 at 18:00 UTC. We expect to complete the maintenance by Tuesday, June 19th, 2018 at 22:00 UTC
May 21, 15:37 UTC
Scheduled - Maintenance on the Vancouver data center will be performed on Monday, June 11th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, June 11th, 2018 at 22:00 UTC
May 4, 16:49 UTC
Update - Maintenance on the New York data center will be performed on Wednesday, June 20th, 2018 at 08:00 UTC. We expect to complete the maintenance by Wednesday, June 20th, 2018 at 13:00 UTC
May 23, 15:50 UTC
Scheduled - Maintenance on the Amsterdam data center will be performed on Tuesday, June 12th, 2018 at 08:00 UTC. We expect to complete the maintenance by Tuesday, June 12th, 2018 at 12:00 UTC
May 4, 16:43 UTC
Update - Maintenance on the Chicago data center has been extended to 11:00-22:00 UTC.
May 27, 08:30 UTC
Update - Maintenance on the Chicago data center will be performed on Wednesday, June 20th, 2018 at 18:00 UTC. We expect to complete the maintenance by Wednesday, June 20th, 2018 at 22:00 UTC
May 21, 15:34 UTC
Scheduled - Maintenance on the Chicago data center will be performed on Wednesday, June 13th, 2018 at 18:00 UTC. We expect to complete the maintenance by Wednesday, June 13th, 2018 at 22:00 UTC
May 4, 17:01 UTC
Update - Maintenance on the Miami data center will be performed on Wednesday, June 20, 2018 at 13:00 UTC. We expect to complete the maintenance by Wednesday, June 20th, 2018 at 17:00 UTC
May 21, 15:44 UTC
Update - Maintenance on the Miami data center will be performed on Sunday, June 20th, 2018 at 13:00 UTC. We expect to complete the maintenance by Sunday, June 20th, 2018 at 17:00 UTC
May 21, 15:31 UTC
Scheduled - Maintenance on the Miami data center will be performed on Wednesday, June 13th, 2018 at 13:00 UTC. We expect to complete the maintenance by Wednesday, June 13th, 2018 at 17:00 UTC
May 4, 16:58 UTC
Update - Maintenance on the San Jose data center has been extended to 11:00-22:00 UTC.
May 27, 08:28 UTC
Update - Maintenance on the San Jose data center will be performed on Thursday, June 21th, 2018 at 18:00 UTC. We expect to complete the maintenance by Thursday, June 21th, 2018 at 22:00 UTC
May 21, 15:32 UTC
Scheduled - Maintenance on the San Jose data center will be performed on Thursday, June 14th, 2018 at 18:00 UTC. We expect to complete the maintenance by Thursday, June 14th, 2018 at 22:00 UTC
May 4, 17:04 UTC
Past Incidents
May 27, 2018
Completed - Maintenance on the Taipei data center was completed. Network traffic has been restored.
May 27, 17:54 UTC
Update - Maintenance on the Taipei data center has been extended to 18:00 UTC.
May 27, 17:24 UTC
Update - Maintenance on the Taipei data center has been extended to 17:30 UTC.
May 27, 16:37 UTC
Update - Maintenance on the Taipei data center has been extended to 16:30 UTC
May 27, 14:52 UTC
Update - Maintenance on the Taipei data center has been extended to 15:30 UTC.
May 27, 13:29 UTC
In progress - Maintenance on the Taipei data center has started. Network traffic has been diverted to an alternate regional data center.
May 27, 10:00 UTC
Scheduled - Maintenance on the Taipei data center will be performed on Sunday, May 27th, 2018 at 10:00 UTC. We expect to complete the maintenance by Sunday, May 27th, 2018 at 14:00 UTC.
May 24, 16:03 UTC
Completed - Maintenance on the Moscow data center was completed. Network traffic has been restored.
May 27, 16:24 UTC
Update - Maintenance on the Moscow data center has been extended to 16:30 UTC.
May 27, 15:51 UTC
Update - Maintenance on the Moscow data center has been extended to 16:00 UTC
May 27, 14:51 UTC
Update - Maintenance on the Moscow data center has been extended to 15:30 UTC
May 27, 14:14 UTC
Update - Maintenance on the Moscow data center has been extended to 14:30 UTC.
May 27, 13:49 UTC
Update - Maintenance on the Moscow data center has been extended to 14:00 UTC.
May 27, 11:47 UTC
In progress - Maintenance on the Moscow data center has started. Network traffic has been diverted to an alternate regional data center.
May 27, 06:30 UTC
Update - Maintenance on the Moscow data center will be performed on Sunday, May 27th, 2018 at 06:30 UTC. We expect to complete the maintenance by Sunday, May 27th, 2018 at 12:30 UTC.
May 24, 15:29 UTC
Update - Maintenance on the Moscow data center has been rescheduled to Sunday, May 27th, 2018 at 06:30UTC. We expect to complete the maintenance by Sunday, May 27th, 2018 at 10:30 UTC.
May 13, 12:25 UTC
Scheduled - Maintenance on the the Moscow data center will be performed on Sunday, May 20th, 2018 at 06:30 UTC. We expect to complete the maintenance by Sunday, May 20th, 2018 at 10:30 UTC
May 6, 14:54 UTC
May 26, 2018
Completed - Maintenance on the Dubai data center has been completed. Network traffic has been restored.
May 26, 06:20 UTC
Update - Maintenance on the Dubai data center has been extended to 07:00 UTC.
May 26, 05:54 UTC
Update - Maintenance on the Dubai data center has been extended to 06:00 UTC.
May 26, 04:42 UTC
Update - Maintenance on the Dubai data center has been extended to 05:00 UTC.
May 26, 03:34 UTC
In progress - Maintenance on the Dubai data center has started. Network traffic has been diverted to an alternate regional data center.
May 26, 00:00 UTC
Scheduled - Maintenance on the Dubai data center will be performed on Saturday, May 26th, 2018 at 00:00 UTC. We expect to complete the maintenance by Saturday, May 26th, 2018 at 04:00 UTC.
May 25, 12:56 UTC
May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018
Resolved - Service level in the Mexico data center is normal.
May 23, 06:26 UTC
Update - Our upstream service provider is investigating for possible connectivity issues in the Mexico data center.
May 23, 04:35 UTC
Update - We are investigating possible intermittent connectivity issues with one of our upstream service providers in the Mexico data center
May 23, 01:04 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Mexico data center
May 22, 22:18 UTC
May 22, 2018
Resolved - Incapsula Management Console is fully operational.
May 22, 14:51 UTC
Monitoring - Service level on the Incapsula Management Console is returning to normal and is being monitored.
May 22, 14:01 UTC
Update - The propagation process is nearly operational, next update will delivered in an 1 hour.
May 22, 13:01 UTC
Update - Engineering teams gradually restoring the propagation process, ETA for next update is 1 hour.
May 22, 11:49 UTC
Identified - We have identified a delay in publishing changes made on the Management Console. All other Incapsula systems are operating normally. The Incapsula engineering team is working on a solution.
May 22, 08:49 UTC
May 21, 2018
Completed - Maintenance on the Sao Paulo data center was completed. Network traffic has been restored
May 21, 00:52 UTC
Update - Maintenance on the Sao Paulo data center has been extended to 01:00 UTC.
May 20, 23:16 UTC
Update - Maintenance on the Sao Paulo data center has been extended to 00:00 UTC.
May 20, 21:08 UTC
Update - Maintenance on the Sao Paulo data center has been extended to 22:00 UTC.
May 20, 19:14 UTC
In progress - Maintenance on the Sao Paulo data center has started. Network traffic has been diverted to an alternate regional data center.
We expect to complete the maintenance by ,Sunday May 20th, 2018 at 20:00 UTC.
May 20, 12:01 UTC
Update - Maintenance on the Sao Paulo data center has been rescheduled to Sunday, May 20th, 2018 at 12:00 UTC. We expect to complete the maintenance by Sunday, May 20th, 2018 at 20:00 UTC.
May 13, 06:19 UTC
Update - Maintenance on the Sao Paulo data center has been rescheduled to Sunday, May 13th, 2018 at 09:00 UTC. We expect to complete the maintenance by Sunday, May 13th, 2018 at 15:00
Apr 30, 21:23 UTC
Scheduled - Maintenance on the Sao Paulo data center will be performed on Sunday, May 6th, 2018 at 9:00 UTC. We expect to complete the maintenance by Sunday, May 6th, 2018 at 15:00 UTC.
Apr 2, 21:36 UTC
May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Resolved - Service level in the Zurich data center is normal.
May 14, 17:58 UTC
Monitoring - Traffic was rerouted through an alternate data center in the region. Service level is normal
May 14, 09:03 UTC
Identified - We have identified that an upstream service provider is experiencing network issues causing latency in the Zurich data center. Traffic is being rerouted through an alternate data center in the region.
May 14, 07:14 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Zurich data center.
May 14, 07:07 UTC
May 13, 2018

No incidents reported.