All Systems Operational
Incapsula support - ticketing and phone systems   ? Operational
Incapsula server API   Operational
Incapsula Management Console   ? Operational
North America Operational
Atlanta, GA   Operational
Dallas, TX   Operational
Ashburn, VA   Operational
Los Angeles, CA   Operational
Miami, FL   Operational
Newark, NJ   Operational
Chicago, IL   Operational
Seattle, WA   Operational
San Jose, CA   Operational
Toronto, Canada   Operational
Vancouver, Canada   Operational
Mexico City, Mexico   Operational
EMEA ? Operational
Amsterdam, The Netherlands   Operational
Paris, France   Operational
Frankfurt, Germany   Operational
London, United Kingdom   Operational
Tel-Aviv, Israel   Operational
Stockholm, Sweden   Operational
Zurich, Switzerland   Operational
Madrid, Spain   Operational
Warsaw, Poland   Operational
Milan, Italy   Operational
Moscow, Russia   Operational
Dubai, United Arab Emirates   Operational
Johannesburg, South Africa   Operational
Vienna, Austria   Operational
Copenhagen, Denmark   Operational
APAC Operational
Hong Kong   Operational
Singapore   Operational
Tokyo, Japan   Operational
Osaka, Japan   Operational
Taipei, Taiwan   Operational
Mumbai, India   Operational
New Delhi, India   Operational
Melbourne, Australia   Operational
Sydney, Australia   Operational
Auckland, New Zealand   Operational
Seoul, South Korea   Operational
Bangkok, Thailand   Operational
South America Operational
São Paulo, Brazil   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Maintenance on the Dallas data center will be performed on Sunday, January 06th, 2019 at 7:00 UTC. We expect to complete the maintenance by Sunday, January 06th, 2019 at 12:00 UTC.
Nov 7, 12:26 UTC
Scheduled - Maintenance on the Dallas data center will be perfomed on Tuesday, December 04th, 2018 at 07:00 UTC. We expect to complete the maintenance by Tuesday, December 04th, 2018 at 12:00 UTC.
Nov 6, 23:17 UTC
Maintenance on the Toronto data center will be performed on Monday, January 07th, 2019 at 12:00 UTC. We expect to complete the maintenance by Tuesday, January 08th, 2019 at 12:00 UTC.
Posted on Nov 7, 10:35 UTC
Maintenance on the Mumbai data center will be performed on Thursday, January 10th, 2019 at 3:30 UTC. We expect to complete the maintenance by Thursday, January 10th, 2019 at 9:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Nov 20, 21:22 UTC
Maintenance on the San Jose data center will be performed on Sunday, January 13th, 2019 at 12:00 UTC. We expect to complete the maintenance by Sunday, January 13th, 2019 at 16:00 UTC.
Posted on Nov 14, 05:30 UTC
Past Incidents
Dec 15, 2018

No incidents reported today.

Dec 14, 2018
Completed - Maintenance on the Johannesburg data center has been completed.
Dec 14, 01:00 UTC
Update - Maintenance on the Johannesburg data center has been extended to 02:00 UTC.
Dec 13, 23:22 UTC
Update - Maintenance on the Johannesburg data center has been extended to Friday December 14th at 00:00 UTC.
Dec 13, 21:02 UTC
In progress - Maintenance on the Johannesburg data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 13, 16:00 UTC
Update - Maintenance on the Johannesburg data center will be performed on Thursday, December 13th, 2018 at 16:00 UTC. We expect to complete the maintenance by Thursday, December 13th, 2018 at 22:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
EMEA - Johannesburg, South Africa
Nov 28, 14:57 UTC
Scheduled - Maintenance on the Johannesburg data center will be performed on Thursday, December 13th, 2018 at 16:00 UTC. We expect to complete the maintenance by Thursday, December 13th, 2018 at 20:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 21, 12:31 UTC
Dec 12, 2018
Completed - Maintenance on the Miami data center has been completed.
Dec 12, 11:09 UTC
Update - Maintenance on the Miami data center has been extended to Wednesday December 12th at 11:00 UTC.
Dec 12, 07:26 UTC
Update - Maintenance on the Miami data center has been extended to Wednesday December 12th at 09:00 UTC.
Dec 12, 01:00 UTC
Update - Maintenance on the Miami data center has been extended to Wednesday December 12th at 03:00 UTC.
Dec 11, 23:34 UTC
Update - Maintenance on the Miami data center has been extended to 23:00 UTC
Dec 11, 19:54 UTC
Update - Maintenance on the Miami data center has been extended to 20:00 UTC
Dec 11, 18:38 UTC
Update - Maintenance on the Miami data center has been extended to 19:00 UTC.
Dec 11, 15:34 UTC
Update - Maintenance on the Miami data center has been extended to 17:00 UTC.
Dec 11, 12:11 UTC
In progress - Maintenance on the Miami data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 11, 07:00 UTC
Scheduled - Maintenance on the Miami data center will be performed on Tuesday, December 11th, 2018 at 07:00 UTC. We expect to complete the maintenance by Tuesday, December 11th, 2018 at 12:00 UTC.
Nov 6, 23:19 UTC
Completed - Maintenance on the London data center has been completed.
Dec 12, 02:52 UTC
In progress - Maintenance on the London data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 12, 00:00 UTC
Scheduled - Maintenance on the London data center will be performed on Wednesday, December 12th, 2018 at 00:00 UTC. We expect to complete the maintenance by Wednesday, December 12th, 2018 at 03:00 UTC.
Dec 11, 10:37 UTC
Dec 11, 2018
Completed - Kuala Lumpur POP addition to Incapsula's network has been cancelled.
Dec 11, 11:57 UTC
Update - Kuala Lumpur POP addition to Incapsula's network has been rescheduled. We will start diverting traffic to it on Tuesday December 11th, 2018. Kuala Lumpur DC will be fully operational by Tuesday, December 11th.
Dec 9, 10:12 UTC
Update - Kuala Lumpur POP addition to Incapsula's network has been rescheduled. We will start diverting traffic to it on Sunday December 9th, 2018. Kuala Lumpur DC will be fully operational by Sunday, December 9th.
Dec 6, 13:02 UTC
Scheduled - Imperva is adding a new POP to its Incapsula network. We will start diverting traffic to it tomorrow. Kuala Lumpur DC will be fully operational by Thursday, December 6th.
Dec 5, 12:18 UTC
Dec 10, 2018
Completed - Maintenance on the Bangkok data center has been completed.
Dec 10, 16:08 UTC
In progress - Maintenance on the Bangkok data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 10, 11:31 UTC
Update - Maintenance on the Bangkok data center will be performed on Monday, December 10th, 2018 at 11:30 UTC. We expect to complete the maintenance by Monday, December 10th, 2018 at 17:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 28, 16:37 UTC
Scheduled - Maintenance on the Bangkok data center will be performed on Monday, December 10th, 2018 at 11:30 UTC. We expect to complete the maintenance by Monday, December 10th, 2018 at 15:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 21, 12:26 UTC
Completed - Maintenance on the Tokyo data center has been completed.
Dec 10, 01:43 UTC
Update - Maintenance on the Tokyo data center has been extended to Monday, December 10th, 2018 at 02:00 UTC.
Dec 9, 21:58 UTC
Update - Maintenance on the Tokyo data center has been extended to Sunday, December 9th, 2018 at 23:00 UTC.
Dec 9, 19:58 UTC
Update - Maintenance on the Tokyo data center has been extended to Sunday, December 9th, 2018 at 21:00 UTC.
Dec 9, 18:46 UTC
In progress - Maintenance on the Tokyo data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 9, 15:00 UTC
Update - Maintenance on the Tokyo data center will be performed on Sunday, December 9th, 2018 at 15:00 UTC. We expect to complete the maintenance by Sunday, December 9th, 2018 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 21, 08:14 UTC
Scheduled - Maintenance on the Tokyo data center will be performed on Sunday, December 09th, 2018 at 07:00 UTC. We expect to complete the maintenance by Sunday, December 09th, 2018 at 12:00 UTC.
Nov 6, 23:18 UTC
Dec 8, 2018
Resolved - The connectivity issue has been resolved. Service level in the China region is returning to normal.
Dec 8, 14:49 UTC
Monitoring - The service has been restored and functionality is being monitored.
Dec 8, 14:05 UTC
Identified - We have identified intermittent connectivity issues in the China region. Some clients may be experiencing latency or packet loss for traffic coming from China. All other systems are functioning normally.
Dec 8, 12:01 UTC
Resolved - Service level in the China region is back to normal.
Dec 8, 10:48 UTC
Identified - We have identified intermittent connectivity issues in the China region. Some clients may be experiencing latency or packet loss for traffic coming from China. All other systems are functioning normally.
Dec 8, 10:08 UTC
Dec 7, 2018

No incidents reported.

Dec 6, 2018
Completed - Maintenance on the New Delhi data center has been completed.
Dec 6, 16:11 UTC
In progress - Maintenance on the New Delhi data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 6, 13:00 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Thursday, December 06th, 2018 at 13:00 UTC. We expect to complete the maintenance by Thursday, December 6th, 2018 at 17:30 UTC.
Dec 6, 11:30 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Thursday, December 06th, 2018 at 13:00 UTC. We expect to complete the maintenance by Thursday, December 6th, 2018 at 15:30 UTC.
Dec 6, 11:29 UTC
Scheduled - Maintenance on the New Delhi data center will be performed on Thursday, December 6th, 2018 at 11:30 UTC. We expect to complete the maintenance by Thursday, December 6th, 2018 at 15:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 21, 12:22 UTC
Resolved - Service level in the Singapore region is normal.
Dec 6, 13:34 UTC
Monitoring - We have identified intermittent connectivity issues in the Singapore region between 08:55 to 10:54 UTC. Some clients experienced latency or packet loss for traffic coming from Singapore. The service has been restored and functionality is being monitored.
Dec 6, 11:34 UTC
Dec 5, 2018
Resolved - The connectivity issue has been resolved. Service level in the Seoul data center has returned to normal.
Dec 5, 15:40 UTC
Monitoring - The service has been restored and functionality is being monitored.
Dec 5, 14:58 UTC
Update - We have identified connectivity issues in the Seoul data center. Traffic has being rerouted to an alternate data center. Our relevant department teams are still investigating the issue.
Dec 5, 11:53 UTC
Update - We have identified connectivity issues in the Seoul data center. Traffic has being rerouted to an alternate data center.
Dec 5, 05:05 UTC
Identified - We have identified connectivity issues in the Seoul data center. Traffic is being rerouted to an alternate data center.
Dec 5, 04:13 UTC
Completed - Maintenance on the Sao Paulo data center has been completed.
Dec 5, 13:52 UTC
Update - Maintenance on the Sao Paolo data center has been extended to Wednesday, December 5th, 2018 at 14:00 UTC.
Dec 5, 11:30 UTC
Update - Maintenance on the Sao Paolo data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 5, 07:00 UTC
Scheduled - Maintenance on the Sao Paulo data center will be perfomed on Wednesday, December 05th, 2018 at 07:00 UTC. We expect to complete the maintenance by Wednesday, December 05th, 2018 at 12:00 UTC.
Nov 6, 23:18 UTC
Completed - Maintenance on the Zurich data center has been completed.
Dec 5, 03:30 UTC
Update - Maintenance on the Zurich data center has been extended to 04:00 UTC
Dec 5, 02:48 UTC
In progress - Maintenance on the Zurich data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 4, 21:00 UTC
Scheduled - Maintenance on the Zurich data center will be performed on Tuesday, December 4th, 2018 at 21:00 UTC. We expect to complete the maintenance by Wednesday, December 5th, 2018 at 03:00 UTC
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 19, 21:17 UTC
Dec 4, 2018
Resolved - Analytics dashboard in the Incapsula Management Console is fully operational.
Dec 4, 22:28 UTC
Identified - We have identified processing issues that may be causing data to be missing on the analytics dashboard in the Management Console. The Incapsula engineering team is working on a solution.
Dec 4, 13:04 UTC
Completed - Maintenance on the Stockholm data center has been completed.
Dec 4, 00:46 UTC
Update - Maintenance on the Stockholm data center has been extended to Monday, December 4th, 2018 at 02:00 UTC.
Dec 3, 23:35 UTC
Update - Maintenance on the Stockholm data center has been extended to Monday, December 4th, 2018 at 00:00 UTC.
Dec 3, 20:42 UTC
Update - Maintenance on the Stockholm data center has been extended to Monday, December 3rd, 2018 at 23:00 UTC.
Dec 3, 20:17 UTC
Update - Maintenance on the Chicago data center has been extended to Monday, December 3rd, 2018 at 21:00 UTC.
Dec 3, 18:20 UTC
In progress - Maintenance on the Stockholm data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 3, 16:00 UTC
Scheduled - Maintenance on the Stockholm data center will be performed on Monday, December 3rd, 2018 at 16:00 UTC. We expect to complete the maintenance by Monday, December 3rd, 2018 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 21, 12:07 UTC
Dec 3, 2018
Completed - Maintenance on the Singapore data center has been completed.
Dec 3, 00:31 UTC
Update - Maintenance on the Singapore data center has been extended to 01:00 UTC (03/12).
Dec 3, 00:11 UTC
Update - Maintenance on the Singapore data center has been extended to 23:00 UTC.
Dec 2, 20:49 UTC
Update - Maintenance on the Singapore data center has been extended to 21:00 UTC.
Dec 2, 18:29 UTC
Update - Maintenance on the Singapore data center has been extended to 19:00 UTC.
Dec 2, 16:17 UTC
Update - Maintenance on the Singapore data center has been extended to 17:00 UTC.
Dec 2, 13:18 UTC
In progress - Maintenance on the Singapore data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 2, 07:00 UTC
Update - Maintenance on the Singapore data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 2, 07:00 UTC
Update - Maintenance on the Singapore data center will be performed on Sunday, December 02nd, 2018 at 07:00 UTC. We expect to complete the maintenance by Sunday, December 02th, 2018 at 14:00 UTC.
Nov 28, 14:56 UTC
Scheduled - Maintenance on the Singapore data center will be performed on Sunday, December 02nd, 2018 at 07:00 UTC. We expect to complete the maintenance by Sunday, December 02th, 2018 at 12:00 UTC.
Nov 6, 23:16 UTC
Dec 2, 2018
Completed - Maintenance on the Newark data center has been completed.
Dec 2, 15:54 UTC
In progress - Maintenance on the Newark data center has started. Network traffic has been diverted to an alternate regional data center.
Dec 2, 07:59 UTC
Update - Maintenance on the Newark data center will be performed on Sunday, December 2nd, 2018 at 08:00 UTC. We expect to complete the maintenance by Sunday, December 2nd, 2018 at 16:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 28, 14:58 UTC
Scheduled - Maintenance on the Newark data center will be performed on Sunday, December 2nd, 2018 at 08:00 UTC. We expect to complete the maintenance by Sunday, December 2nd, 2018 at 12:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Nov 25, 11:36 UTC
Resolved - Login service functionality is now fully operational.
Dec 2, 14:37 UTC
Monitoring - A solution to login issues has been deployed and service functionality is being restored and monitored.
Dec 2, 14:03 UTC
Identified - We are identified issues that may be causing login issue to the Management Console. Users without 2FA enabled are not able to login. Our engineers are currently working on a solution.
Dec 2, 13:54 UTC
Dec 1, 2018

No incidents reported.