All Systems Operational
Incapsula support - ticketing and phone systems   ? Operational
Incapsula server API   Operational
Incapsula Management Console   ? Operational
North America Operational
Atlanta, GA   Operational
Dallas, TX   Operational
Ashburn, VA   Operational
Los Angeles, CA   Operational
Miami, FL   Operational
Newark, NJ   Operational
Chicago, IL   Operational
Seattle, WA   Operational
San Jose, CA   Operational
Toronto, Canada   Operational
Vancouver, Canada   Operational
Mexico City, Mexico   Operational
EMEA ? Operational
Amsterdam, The Netherlands   Operational
Paris, France   Operational
Frankfurt, Germany   Operational
London, United Kingdom   Operational
Tel-Aviv, Israel   Operational
Stockholm, Sweden   Operational
Zurich, Switzerland   Operational
Madrid, Spain   Operational
Warsaw, Poland   Operational
Milan, Italy   Operational
Moscow, Russia   Operational
Dubai, United Arab Emirates   Operational
Johannesburg, South Africa   Operational
APAC Operational
Hong Kong   Operational
Singapore   Operational
Tokyo, Japan   Operational
Osaka, Japan   Operational
Taipei, Taiwan   Operational
Mumbai, India   Operational
New Delhi, India   Operational
Melbourne, Australia   Operational
Sydney, Australia   Operational
Auckland, New Zealand   Operational
Seoul, South Korea   Operational
Bangkok, Thailand   Operational
South America Operational
São Paulo, Brazil   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New PoP - Mexico Apr 23, 08:00-16:00 UTC
Update - Incapsula added a new POP to its network. We will start diverting traffic to it in the next few days. Mexico DC will be fully operational by Wednesday, April 25th
Apr 23, 06:42 UTC
Scheduled - Incapsula added a new POP to its network. We will start diverting traffic to it in the next few days. Mexico DC will be fully operational by Monday, April 23rd.
Apr 17, 15:15 UTC
Maintenance on the Mumbai data center will be performed on Friday, April 27th, 2018 at 21:00 UTC. We expect to complete the maintenance by Saturday, April 28th, 2018 at 01:00 UTC
Posted on Apr 22, 08:23 UTC
On April 29, 2018, Incapsula will set TLS 1.2 as the default minimum TLS version for the connectivity between the client side and Incapsula.
For more information:
Link to blog - https://www.incapsula.com/blog/how-tls-1-2-improves-your-website-security.html
Link to help doc - https://docs.incapsula.com/Content/read-more/ssl-certificate.htm#TLS
Posted on Apr 12, 12:03 UTC
Update - Maintenance on the Miami data center will be performed on Sunday, April 29th, 2018 at 16:00 UTC. We expect to complete the maintenance by Sunday, April 29th, 2018 at 21:00 UTC.
Mar 21, 00:09 UTC
Scheduled - Maintenance on the Miami data center will be performed on Sunday, April 29th, 2018 at 16:00 UTC. We expect to complete the maintenance by Sunday, March 29th, 2018 at 21:00 UTC.
Mar 19, 21:42 UTC
Maintenance on the Sao Paulo data center will be performed on Sunday, May 6th, 2018 at 9:00 UTC. We expect to complete the maintenance by Sunday, May 6th, 2018 at 15:00 UTC.
Posted on Apr 2, 21:36 UTC
Maintenance on Dallas data center will be performed on Monday, May 14th, 2018 at 14:00 UTC. We expect to complete the maintenance by Wednesday, May 16th, 2018 at 14:00 UTC.
Posted on Apr 12, 22:18 UTC
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018
Completed - Maintenance on the Sao Paolo Brazil data center was completed. Network traffic has been restored
Apr 24, 08:35 UTC
In progress - Emergency maintenance on the Brazil data center has started. Traffic has been diverted to an alternate Data Center
Apr 24, 07:14 UTC
Scheduled - Emergency maintenance on the Brazil data center has started. Traffic has been diverted to an alternate Data Center.
Apr 24, 07:13 UTC
Completed - Maintenance on the New Delhi data center was completed. Network traffic has been restored.
Apr 24, 00:10 UTC
In progress - Maintenance on the New Delhi data center has started. Network traffic has been diverted to an alternate regional data center.
We expect to complete the maintenance by ,Tuesday April 24th, 2017 at 00:00 UTC.
Apr 23, 20:59 UTC
Scheduled - Maintenance on the New Delhi data center will be performed on Monday, April 23rd, 2017 at 21:00 UTC. We expect to complete the maintenance by ,Tuesday April 24th, 2017 at 00:00 UTC.
Apr 14, 17:53 UTC
Apr 23, 2018
Resolved - The connectivity issues have been resolved. Service level is normal.
Apr 23, 19:51 UTC
Monitoring - Service level in the Los Angeles data center is returning to normal.
Apr 23, 17:48 UTC
Identified - We have identified connectivity issues in the Los Angeles data center between 12:45 - 14:25 UTC. The issue might have affected all customers utilizing Los Angeles Data-Center. Currently the issue seems to be resolved and we are investigating the cause.
Apr 23, 15:36 UTC
Update - We are investigating possible issues affecting GRE tunnels for Infrastarcture customers. All other services are fully operational
Apr 23, 14:50 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Los Angeles data center.
Apr 23, 14:42 UTC
Completed - Maintenance on the Moscow data center was completed. Network traffic has been restored.
Apr 23, 17:45 UTC
In progress - Emergency maintenance on the Moscow data center has started. We expect to complete the maintenance by Monday, April 23rd, 2018, at 18:00 UTC.
Apr 23, 17:16 UTC
Scheduled - Maintenance on the Moscow data center's facility will be performed on Monday, April 23rd, 2018, at 17:15 UTC.
We expect to complete the maintenance by Monday, April 23rd, 2018, at 18:00 UTC.
Apr 23, 17:02 UTC
Apr 22, 2018
Resolved - Service level in the Dubai data center is normal.
Apr 22, 21:17 UTC
Monitoring - Service level in the Dubai data center is returning to normal.
Apr 22, 20:44 UTC
Identified - We have identified that an upstream service provider is experiencing network issues causing packet-loss in the Dubai data center. Traffic has being rerouted to alternative Data Center.
Apr 22, 17:32 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Dubai data center. Traffic is being rerouted to alternative Data Center
Apr 22, 14:59 UTC
Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Completed - Maintenance on the Atlanta data center was completed. Network traffic has been restored.
Apr 17, 14:32 UTC
Update - Maintenance on the Atlanta data center has been extended to 15:00 UTC.
Apr 17, 13:32 UTC
Update - Maintenance on the Atlanta data center has been extended to 14:00 UTC.
Apr 17, 10:13 UTC
Update - Maintenance on the Atlanta data center has been extended to 11:00 UTC.
Apr 17, 09:19 UTC
In progress - Maintenance on the Atlanta data center has started. Network traffic has been diverted to an alternate regional data center.
We expect the Atlanta data center will be available by Tuesday, April 17th, 2018 at 09:30 UTC.
Apr 17, 05:30 UTC
Scheduled - Maintenance on the Atlanta data center will be performed on Tuesday, April 17th, 2018 at 05:30UTC. We expect to complete the maintenance by Tuesday, April 17th, 2018 at 09:30 UTC.
Apr 15, 11:20 UTC
Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Completed - Maintenance on the Vancouver data center was completed. Network traffic has been restored.
Apr 11, 01:18 UTC
Update - Maintenance on the Vancouver data center has been extended to 03:00 UTC.
Apr 11, 00:47 UTC
Update - Maintenance on the Vancouver data center which began on Apr 8, 15:00 UTC is currently in progress. We expect to complete the maintenance by Wednesday, April 11th, 2018 at 01:00 UTC.
Apr 10, 22:53 UTC
In progress - Maintenance on the Vancouver data center has been extended to 01:00 UTC. Please disregard previous notifications.
Apr 10, 22:24 UTC
Scheduled - Maintenance on the Vancouver data center has been extended to 01:00 UTC.
Apr 10, 22:24 UTC