All Systems Operational
Incapsula support - ticketing and phone systems   ? Operational
Incapsula server API   Operational
Incapsula Management Console   ? Operational
North America Operational
Atlanta, GA   Operational
Dallas, TX   Operational
Ashburn, VA   Operational
Los Angeles, CA   Operational
Miami, FL   Operational
Newark, NJ   Operational
Chicago, IL   Operational
Seattle, WA   Operational
San Jose, CA   Operational
Toronto, Canada   Operational
Vancouver, Canada   Operational
Mexico City, Mexico   Operational
EMEA ? Operational
Amsterdam, The Netherlands   Operational
Paris, France   Operational
Frankfurt, Germany   Operational
London, United Kingdom   Operational
Tel-Aviv, Israel   Operational
Stockholm, Sweden   Operational
Zurich, Switzerland   Operational
Madrid, Spain   Operational
Warsaw, Poland   Operational
Milan, Italy   Operational
Moscow, Russia   Operational
Dubai, United Arab Emirates   Operational
Johannesburg, South Africa   Operational
APAC Operational
Hong Kong   Operational
Singapore   Operational
Tokyo, Japan   Operational
Osaka, Japan   Operational
Taipei, Taiwan   Operational
Mumbai, India   Operational
New Delhi, India   Operational
Melbourne, Australia   Operational
Sydney, Australia   Operational
Auckland, New Zealand   Operational
Seoul, South Korea   Operational
Bangkok, Thailand   Operational
South America Operational
São Paulo, Brazil   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on the Frankfurt data center will be performed on Monday, July 23rd, 2018 at 07:00 UTC. We expect to complete the maintenance by Monday, July 23rd, 2018 at 11:00 UTC.
Posted on Jun 24, 09:13 UTC
Maintenance on the Osaka data center will be performed on Tuesday, July 24th, 2018 at 06:00 UTC. We expect to complete the maintenance by Monday, Tuesday 24th, 2018 at 10:00 UTC.
Posted on Jun 24, 09:16 UTC
Maintenance on the Chicago data center will be performed on Thursday, July 26th, 2018 at 11:00 UTC. We expect to complete the maintenance by Thursday, July 26th, 2018 at 22:00 UTC.
Posted on Jun 21, 15:22 UTC
Maintenance on the San Jose data center will be performed on Friday July 27th, 2018 at 11:00 UTC. We expect to complete the maintenance by Friday, July 27th, 2018 at 22:00 UTC.
Posted on Jun 21, 15:35 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Friday, July 27th, 2018 at 12:00 UTC. We expect to complete the maintenance by Sunday, July 29th, 2018 at 20:00 UTC.
Jul 13, 22:56 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Friday, July 20th, 2018 at 14:00 UTC. We expect to complete the maintenance by Sunday, July 22nd, 2018 at 20:00 UTC.
Jul 10, 21:48 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Friday, July 13th, 2018 at 14:00 UTC. We expect to complete the maintenance by Sunday, July 15th, 2018 at 14:00 UTC.
Jun 13, 13:59 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Friday, June 15th, 2018 at 14:00 UTC. We expect to complete the maintenance by Sunday, June 17th, 2018 at 14:00 UTC.
May 27, 17:28 UTC
Update - Maintenance on the Dallas data center has been rescheduled to Thursday, June 14th, 2018 at 14:00 UTC. We expect to complete the maintenance by Saturday, June 16th, 2018 at 14:00 UTC.
May 10, 16:28 UTC
Scheduled - Maintenance on Dallas data center will be performed on Monday, May 14th, 2018 at 14:00 UTC. We expect to complete the maintenance by Wednesday, May 16th, 2018 at 14:00 UTC.
Apr 12, 22:18 UTC
Maintenance on the Dubai data center will be performed on Friday, July 27th, 2018 at 20:00 UTC. We expect to complete the maintenance by Saturday, July 28th, 2018 at 05:00 UTC
Posted on Jul 17, 02:39 UTC
Maintenance on the Zurich data center will be performed on Monday, July 30th, 2018 at 11:00 UTC. We expect to complete the maintenance by Monday, July 30th, 2018 at 13:00 UTC
Posted on Jul 18, 08:01 UTC
Maintenance on the Seattle data center will be performed on Wednesday, August 1st, 2018 at 07:00 UTC. We expect to complete the maintenance by Wednesday, August 1st, 2018 at 09:00 UTC
Posted on Jul 18, 08:04 UTC
Maintenance on the Tokyo data center will be performed on Sunday, August 5th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, August 5th, 2018 at 14:00 UTC .
Posted on Jul 3, 14:33 UTC
Maintenance on the New Delhi data center will be performed on Monday, August 6th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, August 6th, 2018 at 22:00 UTC
Posted on Jun 28, 15:38 UTC
Maintenance on the Tel Aviv data center will be performed on Wednesday, August 8th, 2018 at 07:00 UTC. We expect to complete the maintenance by Wednesday, August 8th, 2018 at 13:00 UTC.
Posted on Jul 9, 21:47 UTC
Update - Maintenance on the Seoul data center has been rescheduled to Wednesday, August 8th, 2018 at 11:00 UTC. We expect to complete the maintenance by Wednesday, August 8th, 2018 at 21:00 UTC.
Jul 8, 10:38 UTC
Scheduled - Maintenance on the Seoul data center will be performed on Wednesday, August 8th, 2018 at 15:00 UTC. We expect to complete the maintenance by Wednesday, August 8th, 2018 at 21:00 UTC.
Jul 5, 19:01 UTC
Update - Maintenance on the Hong Kong data center will be performed on Sunday, August 12th, 2018 at 07:00 UTC. We expect to complete the maintenance by Sunday, August 12th, 2018 at 11:00 UTC.
Jun 28, 22:12 UTC
Scheduled - Maintenance on the Hong Kong data center will be performed on Wednesday, July 18th, 2018 at 15:00 UTC. We expect to complete the maintenance by Wednesday, July 18th, 2018 at 17:00 UTC.
Jun 28, 21:27 UTC
Update - Maintenance on the Mumbai data center has been rescheduled to Monday, August 13th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, August 13th, 2018 at 22:00 UTC.
Jul 17, 02:24 UTC
Scheduled - Maintenance on the Mumbai data center will be performed on Monday, July 30th, 2018 at 18:00 UTC. We expect to complete the maintenance by Monday, July 30th, 2018 at 22:00 UTC
Jun 28, 15:50 UTC
Maintenance on the Ashburn data center will be performed on Sunday, August 19th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, August 19th, 2018 at 13:00 UTC .
Posted on Jul 3, 13:48 UTC
Maintenance on the Milan data center will be performed on Wednesday, August 22th, 2018 at 11:00 UTC. We expect to complete the maintenance by Wednesday, August 22th, 2018 at 13:00 UTC.
Posted on Jul 3, 15:17 UTC
Maintenance on the Los Angeles data center will be performed on Sunday, August 26th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, August 26th, 2018 at 18:00 UTC
Posted on Jul 18, 08:08 UTC
Update - Maintenance on the Sydney data center will be performed on Wednesday, August 29th, 2018 at 14:00 UTC. We expect to complete the maintenance by Wednesday, August 29th, 2018 at 20:00 UTC.
Jul 5, 13:59 UTC
Scheduled - Maintenance on the Sydney data center will be performed on Monday, July 23rd, 2018 at 14:00 UTC. We expect to complete the maintenance by Monday, July 23rd, 2018 at 20:00 UTC.
Jun 26, 16:16 UTC
Update - Maintenance on the Auckland data center will be performed on Thursday, August 30th, 2018 at 14:00 UTC. We expect to complete the maintenance by Thursday, August 30th, 2018 at 20:00 UTC.
Jul 5, 13:54 UTC
Scheduled - Maintenance on the Auckland data center will be performed on Tuesday, July 24th, 2018 at 14:00 UTC. We expect to complete the maintenance by Tuesday, July 24th, 2018 at 20:00 UTC.
Jun 26, 16:09 UTC
Update - Maintenance on the Melbourne data center will be performed on Friday, August 31st, 2018 at 14:00 UTC. We expect to complete the maintenance by Friday, August 31st, 2018 at 20:00 UTC.
Jul 5, 13:48 UTC
Scheduled - Maintenance on the Melbourne data center will be performed on Wednesday July 25th, 2018 at 14:00 UTC. We expect to complete the maintenance by Wednesday, July 25th, 2018 at 20:00 UTC.
Jun 26, 16:14 UTC
Past Incidents
Jul 22, 2018

No incidents reported today.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Resolved - Service level in the New Delhi center is back to normal.
Jul 19, 13:32 UTC
Monitoring - Service level in the New Delhi data center is returning to normal.
Jul 19, 12:39 UTC
Identified - We have identified that an upstream service provider is experiencing network issues causing latency in the New Delhi data center. Mumbai data center did not experienced any issues.
Jul 19, 12:27 UTC
Update - We are investigating possible increased latency in the New Delhi and Mumbai data center.
Jul 19, 11:36 UTC
Investigating - We are investigating possible increased latency in the New Delhi data center.
Jul 19, 11:29 UTC
Jul 18, 2018
Completed - Maintenance on the Bangkok data center has been completed.
Jul 18, 17:44 UTC
Update - Maintenance on the Bangkok data center has been extended to 18:30 UTC
Jul 18, 17:16 UTC
Update - Maintenance on the Bangkok data center has been extended to 17:30 UTC.
Jul 18, 16:39 UTC
In progress - Maintenance on the Bangkok data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 18, 15:00 UTC
Scheduled - Maintenance on the Bangkok data center will be performed on Wednesday, July 18th, 2018 at 15:00 UTC. We expect to complete the maintenance by Wednesday, July 18th, 2018 at 17:00 UTC
Jul 3, 19:54 UTC
Completed - Maintenance on the Johannesburg data center has been completed.
Jul 18, 16:36 UTC
Update - Maintenance on the Johannesburg data center has been extended to 17:00 UTC.
Jul 18, 15:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 13:40 UTC
Scheduled - Correction - maintenance on the Johannesburg data center was not completed and is still ongoing.
We expect to complete the maintenance by Wednesday, July 18th, 2018 at 16:00 UTC.
Jul 18, 13:39 UTC
Completed - Maintenance on the Hong Kong data center has been completed.
Jul 18, 16:09 UTC
In progress - Maintenance on the Hong Kong data center has started. We expect to complete the maintenance by Wednesday, July 18th, 2018 at 17:00 UTC.
No impact is expected during the maintenance.
Jul 18, 15:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 18, 15:00 UTC
Scheduled - Maintenance on the Hong Kong data center will be performed on Wednesday, July 18th, 2018 at 15:00 UTC. We expect to complete the maintenance by Wednesday, July 18th, 2018 at 17:00 UTC.
Jul 3, 18:08 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 13:01 UTC
Update - Maintenance on the Johannesburg data center has been extended to 16:00 UTC.
Jul 18, 12:21 UTC
In progress - Maintenance on the Johannesburg data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 18, 11:00 UTC
Scheduled - Maintenance on the Johannesburg data center will be performed on Wednesday, July 18th, 2018 at 11:00 UTC. We expect to complete the maintenance by Wednesday, July 18th, 2018 at 13:00 UTC
Jul 3, 19:49 UTC
Jul 17, 2018

No incidents reported.

Jul 16, 2018
Completed - Maintenance on the Dubai data center has been canceled.
Jul 16, 13:37 UTC
Scheduled - Maintenance on the Dubai data center will be performed on Monday, July 16h, 2018 at 21:00 UTC. We expect to complete the maintenance by Wednesday, July 18th, 2018 at 04:00 UTC.
Jul 12, 06:59 UTC
Completed - Maintenance on the Paris data center has been completed.
Jul 16, 09:42 UTC
In progress - Maintenance on the Paris data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 16, 06:00 UTC
Update - Maintenance on the Paris data center has been rescheduled to Monday, July 16th, 2018 at 06:00 UTC. We expect to complete the maintenance by Monday, July 16th, 2018 at 11:00 UTC.
Jul 8, 08:12 UTC
Scheduled - Maintenance on the Paris data center will be performed on Sunday, July 15th, 2018 at 06:00 UTC. We expect to complete the maintenance by Sunday, July 15th, 2018 at 11:00 UTC.
Jul 2, 14:26 UTC
Jul 15, 2018
Completed - Maintenance on the Taipei data center has been completed.
Jul 15, 16:14 UTC
In progress - Maintenance on the Taipei data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 15, 11:00 UTC
Update - Maintenance on Taipei data center will be performed on Sunday, July 15th, 2018 at 11:00 UTC.
We expect to complete the maintenance by Sunday, July 15th, 2018 at 17:00 UTC.

Correction: Traffic will be rerouted to alternate data-center during the maintenance.
Jul 3, 11:32 UTC
Update - Maintenance on Taipei data center will be performed on Sunday, July 15th, 2018 at 11:00 UTC.
We expect to complete the maintenance by Sunday, July 15th, 2018 at 17:00 UTC.

During the maintenance Infra protect customer may experience short downtime, thus Infrastructure customers may refrain from advertising ranges via GRE tunnels in Mexico.

The maintenance will not affect rest of Incapsula's services.
Jul 3, 07:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 14:36 UTC
Scheduled - Maintenance on Taipei data center will be performed on Sunday, July 15th, 2018 at 11:00 UTC.
We expect to complete the maintenance by Sunday, July 15th, 2018 at 17:00 UTC.
Jul 2, 14:36 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 13:00 UTC
Update - Maintenance on the Vancouver data center has been extended to 15:00 UTC
Jul 15, 12:44 UTC
Update - Maintenance on the Vancouver data center has started.
Jul 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:00 UTC
Scheduled - Maintenance on the Vancouver data center will be performed on Sunday, June 15th, 2018 at 11:00 UTC. We expect to complete the maintenance by Sunday, June 15th, 2018 at 13:00 UTC .

No impact is expected on Incapsula's services during the maintenance.
Jul 3, 11:11 UTC
Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - Two-factor authentication functionality is now fully operational.
Jul 12, 20:39 UTC
Monitoring - A solution to two-factor authentication has been deployed and service functionality is being restored and monitored.
Jul 12, 20:29 UTC
Identified - We have identified possible technical issues with two-factor authentication. The issues may only impact Login Protect clients who are using email.
Other two-factor authentication methods are operational.
Jul 12, 20:00 UTC
Investigating - We have identified possible technical issues with two-factor authentication. The issues may only impact Login Protect clients who are using email.
Other two-factor authentication methods are operational.
Jul 12, 19:33 UTC
Completed - Maintenance on the Dubai data center has been completed.
Jul 12, 13:30 UTC
Update - Maintenance on the Dubai data center has been extended to 14:00 UTC
Jul 12, 12:29 UTC
Update - Maintenance on the Dubai data center has been extended to 13:30 UTC
Jul 12, 11:35 UTC
Update - Maintenance on the New Delhi data center has been extended to 12:30 UTC
Jul 12, 11:23 UTC
In progress - Maintenance on the Dubai data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 11, 21:00 UTC
Update - Maintenance on the Dubai data center will be performed on Wednesday, July 11th, 2018 at 21:00 UTC. We expect to complete the maintenance by Thursday, July 12th, 2018 at 12:00 UTC.
Jul 5, 16:51 UTC
Update - Maintenance on the Dubai data center will be performed on Wednesday, July 11th, 2018 at 9:00 UTC. We expect to complete the maintenance by Wednesday, July 11th, 2018 at 12:00 UTC.
Jul 4, 11:39 UTC
Scheduled - Maintenance on the Dubai data center will be performed on Wednesday, July 11th, 2018 at 21:00 UTC. We expect to complete the maintenance by Thursday, July 12th, 2018 at 05:00 UTC.
Jun 28, 21:41 UTC
Jul 10, 2018
Completed - Maintenance on the Korea data center has been cancelled.
Jul 10, 21:50 UTC
Update - Maintenance on the Korea data center has been cancelled.
Jul 8, 10:27 UTC
Scheduled - Maintenance on the Korea data center will be performed on Wednesday, August 22th, 2018 at 15:00 UTC. We expect to complete the maintenance by Wednesday, August 22th, 2018 at 17:00 UTC.
Jul 3, 15:25 UTC
Completed - Maintenance on the Los Angeles data center was completed. Network traffic has been restored.
Jul 10, 12:32 UTC
In progress - Maintenance on the Los Angeles data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 10, 12:22 UTC
Scheduled - Maintenance on the Los Angeles data center will be performed on Tuesday July 10th, 2018 at 12:20 UTC. We expect to complete the maintenance by Tuesday July 10th, 2018 at 13:50 UTC
Jul 10, 12:16 UTC
Jul 9, 2018
Completed - Maintenance on the Tel Aviv data center has been cancelled.
Jul 9, 21:44 UTC
Update - Maintenance on the Tel Aviv data center has been cancelled.
Jul 8, 10:14 UTC
Update - Maintenance on the Tel Aviv data center will be performed on Sunday, August 19th, 2018 at 15:00 UTC. We expect to complete the maintenance by Sunday, August 19th, 2018 at 17:00 UTC .
Jul 4, 12:28 UTC
Scheduled - Maintenance on the Ashburn data center will be performed on Sunday, August 19th, 2018 at 15:00 UTC. We expect to complete the maintenance by Sunday, August 19th, 2018 at 17:00 UTC .
Jul 3, 14:25 UTC
Completed - Maintenance on the Tel Aviv data center has been cancelled.
Jul 9, 21:42 UTC
Scheduled - Maintenance on the Tel Aviv data center will be performed on Wednesday, August 8th, 2018 at 07:00 UTC. We expect to complete the maintenance by Wednesday, August 8th, 2018 at 12:00 UTC.
Jul 9, 15:23 UTC
Jul 8, 2018
Completed - Maintenance on the New Delhi data center was completed. Network traffic has been restored.
Jul 8, 19:36 UTC
Update - Maintenance on the New Delhi data center has been extended to 19:00 UTC.
Jul 8, 14:07 UTC
In progress - Maintenance on the New Delhi data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 8, 06:30 UTC
Scheduled - Maintenance on the New Delhi data center will be performed on Sunday, July 8th, 2018 at 6:30 UTC. We expect to complete the maintenance by Sunday, July 8th, 2018 at 14:30 UTC
Jun 4, 05:46 UTC
Completed - Maintenance on the Tel Aviv data center was completed. Network traffic has been restored.
Jul 8, 18:30 UTC
Update - Maintenance on the Tel Aviv data center has been extended to 20:00 UTC.
Jul 8, 17:31 UTC
Update - Maintenance on the Tel Aviv data center has been extended to 18:00 UTC.
Jul 8, 11:52 UTC
Update - Maintenance on the Tel Aviv data center has been extended to 12:00 UTC.
Jul 8, 09:15 UTC
Update - Maintenance on the Tel Aviv data center has been extended to 09:00 UTC.
Jul 8, 08:22 UTC
In progress - Maintenance on the Tel Aviv data center has started. Network traffic has been diverted to an alternate regional data center.
Jul 8, 06:00 UTC
Scheduled - Maintenance on the Tel Aviv data center will be performed on Sunday, July 8th, 2018 at 06:00 UTC. We expect to complete the maintenance by Sunday, July 8th, 2018 at 08:00 UTC .
Jul 4, 12:34 UTC