All Systems Operational
Incapsula support - ticketing and phone systems ? Operational
Incapsula server API Operational
Incapsula Management Console ? Operational
North America Operational
Atlanta, GA Operational
Dallas, TX Operational
Ashburn, VA Operational
Los Angeles, CA Operational
Miami, FL Operational
Newark, NJ Operational
Chicago, IL Operational
Seattle, WA Operational
San Jose, CA Operational
Toronto, Canada Operational
Vancouver, Canada Operational
Mexico City, Mexico Operational
EMEA ? Operational
Amsterdam, The Netherlands Operational
Paris, France Operational
Frankfurt, Germany Operational
London, United Kingdom Operational
Tel-Aviv, Israel Operational
Stockholm, Sweden Operational
Zurich, Switzerland Operational
Madrid, Spain Operational
Warsaw, Poland Operational
Milan, Italy Operational
Moscow, Russia Operational
Dubai, United Arab Emirates Operational
Johannesburg, South Africa Operational
Vienna, Austria Operational
Copenhagen, Denmark Operational
Istanbul, Turkey Operational
APAC Operational
Hong Kong Operational
Singapore Operational
Tokyo, Japan Operational
Osaka, Japan Operational
Taipei, Taiwan Operational
Mumbai, India Operational
New Delhi, India Operational
Melbourne, Australia Operational
Sydney, Australia Operational
Auckland, New Zealand Operational
Seoul, South Korea Operational
Bangkok, Thailand Operational
Kuala Lumpur, Malaysia Operational
Jakarta, Indonesia Operational
South America Operational
São Paulo, Brazil Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on the Ashburn data center will be performed on Sunday, March 24th, 2019 at 08:00 UTC. We expect to complete the maintenance by Sunday, March 24th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Feb 13, 14:43 UTC
Maintenance on the Dallas data center will be performed on Friday, March 29th, 2019 at 06:00 UTC. We expect to complete the maintenance by Sunday, March 31th, 2019 at 06:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Feb 28, 09:27 UTC
Maintenance on the Miami data center will be performed on Sunday, March 31st, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, March 31st, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Mar 12, 09:42 UTC
Maintenance on the Chicago data center will be performed on Sunday, April 07th, 2019 at 05:00 UTC. We expect to complete the maintenance by Sunday, April 07th, 2019 at 12:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Mar 17, 09:59 UTC
Maintenance on the London data center will be performed on Sunday, April 7th, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, April 7th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Mar 12, 09:47 UTC
Maintenance on the Hong Kong data center will be performed on Sunday, April 14th, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, April 14th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Mar 12, 09:50 UTC
Update - Maintenance on the Tokyo data center will be performed on Sunday, April 21st, 2019 at 13:00 UTC. We expect to complete the maintenance by Sunday, April 21st, 2019 at 19:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Mar 20, 12:54 UTC
Scheduled - Maintenance on the Tokyo data center will be performed on Sunday, April 21st, 2019 at 7:00 UTC. We expect to complete the maintenance by Sunday, April 21st, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Mar 12, 09:41 UTC
Maintenance on the Singapore data center will be performed on Sunday, April 28th, 2019 at 07:00 UTC. We expect to complete the maintenance by Sunday, April 28th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Posted on Mar 12, 09:59 UTC
Past Incidents
Mar 21, 2019

No incidents reported today.

Mar 20, 2019
Completed - The upstream provider's maintenance on the Dubai data center has been cancelled.
Mar 20, 02:25 UTC
In progress - Maintenance on the Incapsula's upstream provider in Dubai data center has started. Network traffic has been diverted to an alternate regional data center.
Mar 19, 20:30 UTC
Scheduled - Incapsula's upstream provider will be performing emergency maintenance on Incapsula's data center in Dubai on Tuesday, March 19th, 2019 at 20:30 UTC.
Maintenance is expected to be completed by Wednesday, March 20th, 2019 at 02:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Mar 11, 20:35 UTC
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - The connectivity issue has been resolved. Service level in China region is normal.
Mar 14, 08:15 UTC
Monitoring - The service has been restored and functionality is being monitored.
Mar 14, 06:29 UTC
Identified - We have identified intermittent connectivity issues in the China region. Some clients may be experiencing latency or packet loss for traffic coming from China. All other systems are functioning normally.
Mar 14, 05:08 UTC
Mar 13, 2019
Completed - Maintenance on the Incapsula's upstream provider in Dubai data center has been completed.
Mar 13, 02:41 UTC
In progress - Maintenance on the Incapsula's upstream provider in Dubai data center has started. Network traffic has been diverted to an alternate regional data center.
Mar 12, 20:30 UTC
Scheduled - Incapsula's upstream provider will be performing emergency maintenance on Incapsula's data center in Dubai on Tuesday, March 12th, 2019 at 20:30 UTC.
Maintenance is expected to be completed by Wednesday, March 13th, 2019 at 03:30 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Mar 12, 06:29 UTC
Mar 11, 2019

No incidents reported.

Mar 10, 2019
Completed - Maintenance on the Los Angeles data center has been completed.
Mar 10, 20:46 UTC
In progress - Maintenance on the Los Angeles data center has started. Network traffic has been diverted to an alternate regional data center.
Mar 10, 07:00 UTC
Update - Maintenance on the Los Angeles data center will be performed on Sunday, March 10th, 2019 at 7:00 UTC. We expect to complete the maintenance by Sunday, March 10th, 2019 at 21:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Feb 28, 08:55 UTC
Scheduled - Maintenance on the Los Angeles data center will be performed on Sunday, March 10th, 2019 at 7:00 UTC. We expect to complete the maintenance by Sunday, March 10th, 2019 at 13:00 UTC.
During this time, traffic will be rerouted to the closest data center, with no expected interruption of service.
Infrastructure Protection customers should route traffic to the secondary data center.
Feb 21, 10:02 UTC
Mar 9, 2019

No incidents reported.

Mar 8, 2019
Resolved - Service level in the Vancouver data center is normal.
Mar 8, 15:52 UTC
Monitoring - The service has been restored and functionality is being monitored
Mar 8, 15:07 UTC
Update - Our Internet service provider is experiencing network issues. Our networking Engineers are still working on a solution for the issue.
Mar 8, 12:32 UTC
Identified - We have identified an upstream provider connectivity issues in the Vancouver data center. Traffic has being rerouted to an alternate data center.
Mar 8, 10:49 UTC
Investigating - We have identified connectivity issues in the Vancouver data center. Traffic is being rerouted to an alternate data center.
Mar 8, 09:12 UTC
Resolved - The connectivity issue has been resolved. Service level in Auckland data center is normal.
Mar 8, 10:50 UTC
Monitoring - The service has been restored and functionality is being monitored.
Mar 8, 10:38 UTC
Identified - We have identified an upstream provider connectivity issues in the Auckland data center. Traffic has being rerouted to an alternate data center.
Mar 8, 08:11 UTC
Investigating - We have identified connectivity issues in the Auckland data center. Traffic is being rerouted to an alternate data center.
Mar 8, 06:11 UTC
Mar 7, 2019
Resolved - The connectivity issue has been resolved. Service level in Mumbai data center is normal.
Mar 7, 16:55 UTC
Update - We have identified an upstream provider connectivity issues in the Mumbai data center. Traffic has being rerouted to an alternate data center.
Mar 7, 16:18 UTC
Identified - We have identified connectivity issues in the Mumbai data center. Traffic is being rerouted to an alternate data center.
Mar 7, 12:43 UTC