In progress - Maintenance on the  Warsaw  data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Warsaw  data center will be available by 14:00 UTC.
Jan 22, 08:02 UTC
Scheduled - Maintenance on the Warsaw data center will be performed on Sunday, January 22, 2017 at 08:00 UTC. We expect to complete the maintenance by Sunday, January 22, 2017 at 14:00 UTC.
Update - Maintenance on the Seattle data center has been extended to 23:00 UTC.
Jan 22, 05:50 UTC
In progress - Maintenance on the Seattle data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Seattle  data center will be available by January 22, 2017 at 06:00 UTC.
Jan 21, 18:00 UTC
Update - Maintenance on the Seattle data center will be performed on Saturday, January 21, 2017 at 18:00 UTC. We expect to complete the maintenance by Saturday, January 22, 2017 at 06:00 UTC.
Update - Maintenance on the Seattle data center will be performed on Saturday, January 21, 2017 at 16:00 UTC.
We expect to complete the maintenance by Sunday, January 22, 2017 at 04:00 UTC.
Scheduled - Maintenance on the Seattle data center will be performed on Saturday, January 7, 2017 at 16:00 UTC.
We expect to complete the maintenance by Sunday, January 8, 2017 at 04:00 UTC.

About This Site

Incapsula (www.incapsula.com) provides complete application delivery solutions: DDoS protection, global CDN, website security and load balancing. On this page, you will find Incapsula system status—including Incapsula Management Console, API and all Incapsula data centers.

Incapsula subscribers may receive status notification updates via email and SMS by contacting the Incapsula support team. To subscribe to notifications send an email request to support@incapsula.com. Receive SMS notifications by adding your phone number with country to your subscription request. You will receive a confirmation via email from our support team that will also include instructions on how to customize your notifications. For more information, please visit the Incapsula Blog.

Please contact Incapsula Global Support for any inquiries you have regarding the information on this page.

Incapsula Management Console and API Operational
Incapsula Management Console ? Operational
Incapsula server API Operational
North America Operational
Atlanta, GA ? Operational
Dallas, TX ? Operational
Ashburn, VA ? Operational
Los Angeles, CA ? Operational
Miami, FL ? Operational
New Jersey, NJ ? Operational
Chicago, IL ? Operational
Seattle, WA ? Operational
San Jose, CA ? Operational
Toronto, Canada ? Operational
Europe Operational
Amsterdam, The Netherlands ? Operational
Paris, France ? Operational
Frankfurt, Germany ? Operational
London, United Kingdom ? Operational
Tel-Aviv, Israel ? Operational
Stockholm, Sweden ? Operational
Zurich, Switzerland ? Operational
Madrid, Spain ? Operational
Warsaw, Poland ? Operational
Milan, Italy Operational
Moscow, Russia Operational
APAC Operational
Auckland, New Zealand ? Operational
Hong Kong ? Operational
Singapore ? Operational
Sydney, Australia ? Operational
Tokyo, Japan ? Operational
Melbourne, Australia Operational
Osaka, Japan Operational
South America Operational
São Paulo, Brazil ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on the Hong Kong data center will be performed on Sunday, January 22, 2017 at 13:00 UTC. We expect to complete the maintenance by Sunday, January 22, 2017 at 18:00 UTC.
Posted on Jan 12, 23:09 UTC
Maintenance on the Milan data center will be performed on Wednesday, January 25, 2017 at 08:00 UTC. We expect to complete the maintenance by Wednesday, January 25, 2017 at 14:00 UTC.
Posted on Jan 12, 21:09 UTC
Maintenance on the Amsterdam data center will be performed on Sunday, January 29, 2017 at 08:00 UTC. We expect to complete the maintenance by Sunday, January 29, 2017 at 14:00 AM UTC.
Posted on Jan 12, 21:24 UTC
Maintenance on the Stockholm data center will be performed on Wednesday, February 01, 2017 at 08:00 UTC. We expect to complete the maintenance by Wednesday, February 01, 2017 at 14:00 UTC.
Posted on Jan 12, 21:41 UTC
Maintenance on the Moscow data center will be performed on Sunday, February 05, 2017 at 08:00 UTC. We expect to complete the maintenance by Sunday, February 05, 2017 at 14:00 UTC.
Posted on Jan 12, 22:45 UTC
Maintenance on the Tokyo data center will be performed on Saturday, February 11, 2017 at 01:00 UTC. We expect to complete the maintenance by Sunday, February 12, 2017 at 01:00 UTC.
Posted on Jan 10, 08:58 UTC
Past Incidents
Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017
Completed - Maintenance on the Dallas data center was completed. Network traffic has been restored.
Jan 18, 20:47 UTC
Update - Maintenance on the Dallas data center has been extended to 22:00 UTC.
Jan 17, 22:38 UTC
In progress - Maintenance on the  Dallas data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Dallas  data center will be available on January 18, 2017 at 04:00 UTC.
Jan 17, 16:22 UTC
Update - Maintenance on the Dallas data center will be performed on Tuesday, January 17, 2017 at 16:00 UTC.
We expect to complete the maintenance by Wednesday, January 18, 2017 at 04:00 UTC.
Dec 20, 17:59 UTC
Update - Maintenance on the Dallas data center will be performed on Tuesday, January 03, 2017 at 16:00 UTC. We expect to complete the maintenance by Wednesday, January 04, 2017 at 04:00 UTC.
Nov 29, 00:14 UTC
Scheduled - Maintenance on the Dallas data center will be performed on Monday, January 2, 2017 at 04:00 AM UTC.
We expect to complete the maintenance by Tuesday, January 3, 2017 at 16:00 PM UTC.
Nov 20, 21:23 UTC
Completed - Maintenance on the Paris data center was completed. Network traffic has been restored.
Jan 18, 18:16 UTC
Update - Maintenance on the Paris data center has been extended to 20:00 UTC.
Jan 18, 15:27 UTC
In progress - Maintenance on the Paris data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Paris data center will be available by 15:30 UTC
Jan 18, 10:36 UTC
Update - Maintenance on the Paris data center will be performed on Wednesday, January 18, 2017 at 09:30 UTC. We expect to complete the maintenance by Wednesday, January 18, 2017 at 15:30 UTC.
Jan 18, 08:33 UTC
Scheduled - Maintenance on the Paris data center will be performed on Wednesday, January 18, 2017 at 08:00 UTC. We expect to complete the maintenance by Wednesday, January 18, 2017 at 14:00 UTC.
Jan 12, 20:39 UTC
Completed - Maintenance on the Los Angeles data center was completed. Network traffic has been restored.
Jan 18, 13:51 UTC
In progress - Maintenance on the  Los Angeles  data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Los Angeles  data center will be available by 14:00 UTC.
Jan 18, 09:31 UTC
Update - Maintenance on the Los Angeles data center will be performed on Wednesday, January 18, 2017 at 09:30 UTC. We expect to complete the maintenance by Wednesday, January 18, 2017 at 12:30 UTC.
Jan 18, 08:31 UTC
Scheduled - Maintenance on the Los Angeles data center will be performed on Wednesday, January 18, 2017 at 08:00 UTC. We expect to complete the maintenance by Wednesday, January 18, 2017 at 11:00 UTC.
Jan 12, 23:03 UTC
Completed - Maintenance on the Tokyo data center has been canceled .
Jan 18, 13:04 UTC
Scheduled - Maintenance on the Tokyo data center will be performed on Wednesday, January 18, 2017 at 13:00 UTC. We expect to complete the maintenance by Wednesday, January 18, 2017 at 18:00 UTC.
Jan 12, 23:06 UTC
Resolved - The connectivity issue has been resolved. Service level in the Ashburn  data center is normal.
Jan 18, 00:40 UTC
Monitoring - Service level in the Ashburn data center is returning to normal.
Jan 17, 21:13 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Ashburn data center.
Jan 17, 19:33 UTC
Jan 17, 2017
Resolved - Incapsula Management Console is fully operational.
Jan 17, 16:08 UTC
Identified - We have identified a functionality issue with the Incapsula Management Console. Customers using Microsoft Exchange mail services might not receive notifications from Incapsula's management console. The Incapsula engineering team is working on a solution. 
All other services are functioning normally.
Jan 15, 11:48 UTC
Jan 16, 2017
Resolved - The connectivity issue has been resolved. Service level in the Los Angeles data center is normal.
Jan 16, 22:35 UTC
Monitoring - Service level in Los Angeles data center is returning to normal.
Jan 16, 21:31 UTC
Identified - We have identified intermittent connectivity issues in the Los Angeles  data center.
Jan 16, 19:41 UTC
Resolved - This incident has been resolved.
Jan 16, 08:01 UTC
Update - We have identified a delay in publishing changes made on the Management Console.  All other Incapsula systems are operating normally. The Incapsula engineering team is working on a solution.
Jan 15, 17:24 UTC
Identified - We have identified a delay in publishing changes made on the Management Console.  All other Incapsula systems are operating normally. The Incapsula engineering team is working on a solution.
Jan 15, 17:24 UTC
Jan 15, 2017
Completed - Maintenance on the Zurich data center was completed. Network traffic has been restored.
Jan 15, 15:15 UTC
In progress - Maintenance on the Zurich data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Zurich data center will be available by 14:00 UTC.
Jan 15, 08:02 UTC
Scheduled - Maintenance on the Zurich data center will be performed on Sunday, January 15, 2017 at 08:00 UTC. We expect to complete the maintenance by Sunday, January 15, 2017 at 14:00 UTC.
Jan 12, 12:56 UTC
Completed - Maintenance on the New Jersey data center has been canceled .
Jan 15, 13:04 UTC
Scheduled - Maintenance on the New Jersey data center will be performed on Sunday, January 15, 2017 at 13:00 UTC. We expect to complete the maintenance by Sunday, January 15, 2017 at 18:00 UTC.
Jan 12, 22:59 UTC
Completed - The scheduled maintenance has been completed.
Jan 15, 10:22 UTC
Update - The Incapsula service has added additional IP addresses to our network. If you have restricted access to receive traffic only from Incapsula IP ranges, you must add the following IP ranges to your firewall settings. If you have not changed your firewall settings, legitimate traffic to your website may be restricted starting January 8th 2017.

107.154.129.0/24
107.154.192.0/24
107.154.193.0/24
107.154.194.0/24
107.154.195.0/24
107.154.196.0/24

You will find the full list at https://incapsula.zendesk.com/hc/en-us/articles/200627570-Restricting-direct-access-to-your-website-Incapsula-s-IP-addresses-
Nov 17, 19:15 UTC
Scheduled - The Incapsula service has added additional IP addresses to our network. If you have restricted access to receive traffic only from Incapsula IP ranges, you must add the following IP ranges to your firewall settings. If you have not changed your firewall settings, legitimate traffic to your website may be restricted starting January 8th 2017.

107.154.129.0/24
107.154.192.0/24
107.154.193.0/24
107.154.194.0/24
107.154.195.0/24
107.154.196.0/24
Jan 8, 10:46 UTC
Jan 14, 2017

No incidents reported.

Jan 13, 2017
Completed - Maintenance on the Ashburn data center was completed. Network traffic has been restored.
Jan 13, 23:31 UTC
In progress - Maintenance on the  Ashburn  data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Ashburn  data center will be available by 23:30 UTC.
Jan 13, 21:32 UTC
Scheduled - Maintenance on the Ashburn data center will be performed on Friday, January 13, 2017 at 21:30 UTC. We expect to complete the maintenance by Friday, January 13, 2017 at 23:30 UTC.
Jan 13, 19:38 UTC
Jan 12, 2017
Resolved - The connectivity issues have been resolved. Service level is normal.
Jan 12, 18:21 UTC
Monitoring - Service level is returning to normal.
Jan 12, 15:19 UTC
Investigating - We are investigating possible intermittent connectivity issues through Incapsula's IP Protection GRE Tunnels. Incapsula operations is working to resolve the issues. All other Incapsula systems are functioning normally.
Jan 12, 15:00 UTC
Resolved - The Incapsula support ticketing system is fully functional.
Jan 12, 15:31 UTC
Investigating - We are investigating a possible functionality issue the Incapsula support ticketing system (Incapsula.zendesk.com).
Jan 12, 13:06 UTC
Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017
Resolved - The issue has been resolved. Service level is normal
Jan 8, 20:54 UTC
Investigating - We are receiving notifications from customers on the United Sates that they are experiencing DNS resolution issues
Jan 8, 19:39 UTC
Resolved - Incapsula Management Console is fully operational
Jan 8, 06:14 UTC
Identified - We have identified a delay in publishing changes made on the Management Console. All other Incapsula systems are operating normally. The Incapsula engineering team is working on a solution.
Jan 8, 04:14 UTC