All Systems Operational

About This Site

Incapsula (www.incapsula.com) provides complete application delivery solutions: DDoS protection, global CDN, website security and load balancing. On this page, you will find Incapsula system status—including Incapsula Management Console, API and all Incapsula data centers.

Incapsula subscribers may receive status notification updates via email and SMS by contacting the Incapsula support team. To subscribe to notifications send an email request to support@incapsula.com. Receive SMS notifications by adding your phone number with country to your subscription request. You will receive a confirmation via email from our support team that will also include instructions on how to customize your notifications. For more information, please visit the Incapsula Blog.

Please contact Incapsula Global Support for any inquiries you have regarding the information on this page.

Incapsula Management Console and API Operational
Incapsula Management Console ? Operational
Incapsula server API Operational
North America Operational
Atlanta, GA ? Operational
Dallas, TX ? Operational
Ashburn, VA ? Operational
Los Angeles, CA ? Operational
Miami, FL ? Operational
New Jersey, NJ ? Operational
Chicago, IL ? Operational
Seattle, WA ? Operational
San Jose, CA ? Operational
Toronto, Canada ? Operational
Europe Operational
Amsterdam, The Netherlands ? Operational
Paris, France ? Operational
Frankfurt, Germany ? Operational
London, United Kingdom ? Operational
Tel-Aviv, Israel ? Operational
Stockholm, Sweden ? Operational
Zurich, Switzerland ? Operational
Madrid, Spain ? Operational
Warsaw, Poland ? Operational
Milan, Italy Operational
Moscow, Russia Operational
APAC Operational
Auckland, New Zealand ? Operational
Hong Kong ? Operational
Singapore ? Operational
Sydney, Australia ? Operational
Tokyo, Japan ? Operational
Melbourne, Australia Operational
Osaka, Japan Operational
South America Operational
São Paulo, Brazil ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Incapsula IP Ranges Nov 17, 14:00-18:00 UTC
Update - The Incapsula service has added additional IP addresses to our network. If you have restricted access to receive traffic only from Incapsula IP ranges, you must add the following IP ranges to your firewall settings. If you have not changed your firewall settings, legitimate traffic to your website may be restricted starting January 8th 2017.

107.154.129.0/24
107.154.192.0/24
107.154.193.0/24
107.154.194.0/24
107.154.195.0/24
107.154.196.0/24

You will find the full list at https://incapsula.zendesk.com/hc/en-us/articles/200627570-Restricting-direct-access-to-your-website-Incapsula-s-IP-addresses-
Nov 17, 19:15 UTC
Scheduled - The Incapsula service has added additional IP addresses to our network. If you have restricted access to receive traffic only from Incapsula IP ranges, you must add the following IP ranges to your firewall settings. If you have not changed your firewall settings, legitimate traffic to your website may be restricted starting January 8th 2017.

107.154.129.0/24
107.154.192.0/24
107.154.193.0/24
107.154.194.0/24
107.154.195.0/24
107.154.196.0/24
Jan 8, 10:46 UTC
Update - Maintenance on the Dallas data center will be performed on Tuesday, January 03, 2017 at 16:00 UTC. We expect to complete the maintenance by Wednesday, January 04, 2017 at 04:00 UTC.
Nov 29, 00:14 UTC
Scheduled - Maintenance on the Dallas data center will be performed on Monday, January 2, 2017 at 04:00 AM UTC.
We expect to complete the maintenance by Tuesday, January 3, 2017 at 16:00 PM UTC.
Nov 20, 21:23 UTC
Maintenance on the Seattle data center will be performed on Saturday, January 7, 2017 at 16:00 UTC.
We expect to complete the maintenance by Sunday, January 8, 2017 at 04:00 UTC.
Posted on Nov 20, 21:26 UTC
Past Incidents
Dec 2, 2016

No incidents reported today.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016
Resolved - Service level in the Chicago data center is normal.
Nov 29, 17:48 UTC
Monitoring - Service level in the Chicago data center is returning to normal.
Nov 29, 16:24 UTC
Identified - We have identified intermittent connectivity issues in the Chicago  data center.
Nov 29, 15:32 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Chicago data center.
Nov 29, 14:39 UTC
Nov 28, 2016
Resolved - Service level in the Hong Kong data center is normal.
Nov 28, 08:02 UTC
Monitoring - Service level in the Hong Kong data center is returning to normal.
Nov 28, 07:08 UTC
Investigating - We are investigating possible increased latency in the Hong Kong data center.
Nov 28, 07:00 UTC
Nov 27, 2016

No incidents reported.

Nov 26, 2016
Resolved - Service level in the APAC Region is normal.
Nov 26, 13:17 UTC
Monitoring - Service level in the APAC region is returning to normal.
Nov 26, 12:13 UTC
Investigating - We are investigating possible increased latency in the APAC region of traffic originating from China
Nov 26, 11:57 UTC
Nov 25, 2016

No incidents reported.

Nov 24, 2016
Resolved - The support telephone system is fully operational.
Nov 24, 11:35 UTC
Investigating - We are investigating a possible functionality issue with the Incapsula support telephone system. Clients may be unable to reach Incapsula support via telephone.
Nov 24, 09:59 UTC
Nov 23, 2016

No incidents reported.

Nov 22, 2016

No incidents reported.

Nov 21, 2016

No incidents reported.

Nov 20, 2016

No incidents reported.

Nov 19, 2016

No incidents reported.

Nov 18, 2016
Completed - Maintenance on the Hong Kong data center was completed. Network traffic has been restored.
Nov 18, 19:58 UTC
In progress - Maintenance on the Hong Kong data center has started. Network traffic has been diverted to an alternate regional data center. We expect the Hong Kong data center will be available by 20:30 PM UTC.
Nov 18, 19:09 UTC
Scheduled - Maintenance on the Hong Kong data center will be performed on 18/11/16 at 19:00:00 UTC. We expect to complete the maintenance by 18/11/16 at 20:30:00 UTC.
Nov 17, 23:40 UTC