Functionality Issue – Support phone system
Incident Report for Imperva
Resolved
The support telephone system is fully operational.
Posted Nov 24, 2016 - 11:35 UTC
Investigating
We are investigating a possible functionality issue with the Incapsula support telephone system. Clients may be unable to reach Incapsula support via telephone.
Posted Nov 24, 2016 - 09:59 UTC
This incident affected: APAC PoPs (Auckland, New Zealand (AKL), Hong Kong (HKG), Melbourne, Australia (MEL), Osaka, Japan (OSK), Singapore (SIN), Sydney, Australia (SYD), Tokyo, Japan (TKO)), EMEA PoPs (Amsterdam, Netherlands (AMS), Frankfurt, Germany (FRA), London 1, UK (LON), Madrid, Spain (MAD), Milan, Italy (MXP), Paris, France (CDG), Stockholm, Sweden (STO), Tel Aviv, Israel (MED), Warsaw, Poland (WAR), Zurich, Switzerland (ZRH)), North American PoPs (Atlanta, GA (ATL), Ashburn, VA (IAD), Chicago 1, IL (ORD), Dallas, TX (DFW), Los Angeles, CA (LAX), Miami, FL (MIA), New York 1, NY (NYC), San Jose, CA (SJC), Seattle, WA (SEA), Toronto, Canada (TOR)), Services (Imperva Management Portal API), and LATAM PoPs (Sao Paulo 1, Brazil (GRU)).